Privacy Policy

Privacy Policy

Privacy Policy

30 Sep 2019, 12:49:29 pm

The Internet is an amazing tool.

It has the power to change the way we live, and we're starting to see that potential today.

With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world.

It's important to Evendo to help our customers retain their privacy when they take advantage of all the Internet has to offer.
 
We believe your business is no one else's. Your privacy is important to you and to us. So we'll protect the information you share with us.

To protect your privacy, Evendo follows different principles in accordance with worldwide practices for customer privacy and data protection.


1.    We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.

2.    We’ll use state-of-the-art security measures to protect your information from unauthorized users. 

 
What information we collect
 
As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.

When you visit the Sites or make an Evendo order through the Sites, you are asked to provide information about yourself including your name, contact details, address, order details and payment information such as credit or debit card information.

We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call.

We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.

We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Evendo mobile application, through your mobile's browser or otherwise.
 
How we collect your information
 
We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

We collect information:

·        when you create an account with us or you change your account settings;

·        when you place an order with us and during the order process;

·        when you contact us directly via email, phone, post, message or via our chat function; and

·        when you browse and use our Sites (before and after you create an account with us).

We also collect information from third party sites, such as advertising platforms and our fraud detection provider.
 
Why we collect this information
 
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.

Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:

·        to enable us to provide you with access to the relevant parts of the Sites;

·        to supply the services you have requested;

·        to enable us to collect payment from you; and

·        to contact you where necessary concerning our services, such as to resolve issues you may have with your order.

We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:

·        to improve the effectiveness and quality of service that our customers can expect from us in the future;

·        to tailor content that we or our or advertising partners display to you, for example so that we can show you activities and services which are in your area or make sure you see the advertising which is most relevant to you, based on characteristics determined by us;

·        to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible;

·        to contact you for your views and feedback on our services and to notify you if there are any important changes or developments to the Sites or our services, including letting you know that our services are operating in a new area, where you have asked us to do so;

·        to analyse your activity on the Sites so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;

·        to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of Evendo, partners or others (including to prevent fraud); and

·        if you submit comments and feedback regarding the Sites and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live.

We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with activities and services that we think you will prefer, or to let you know about special offers or products which we think you may be interested in. This activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see 'Your Rights' section below for more information.

Where we are under a legal obligation to do so we may use your information to:

·        create a record of your order(s);

·        comply with any legal obligation or regulatory requirement to which we are subject.
 
What we do with the information you share?
 
When you join us, you provide us with your contact information, including name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you create a booking with us, we ask for your credit card number and billing address. We use this information only to bill you for the bookings you create at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf to answer customer questions about products or services, send postal mail and process event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose. 

Evendo APAC Limited will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

·        (a) conform to the edicts of the law or comply with legal process served on Evendo APAC Limited or the site;

·        (b) protect and defend the rights or property of Evendo APAC Limited and its family of Websites;

·        (c) act in urgent circumstances to protect the personal safety of users of Evendo APAC Limited, its Websites, or the public. 
 
Retention of your information
 
We will not retain your information for any longer than we think is necessary.

Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘What we do with information you share’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.

When determining the relevant retention periods, we will take into account factors including:

·        our contractual obligations and rights in relation to the information involved;

·        legal obligation(s) under applicable law to retain data for a certain period of time;

·        statute of limitations under applicable law(s);

·        (potential) disputes; and

·        guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
 
Your rights
 
Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out bellow.

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.

The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).

The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).

The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details).

The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we can still store your information, but will not use it further.

The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details).

The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.

The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.

The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies.
 
Customers profiles
 
Every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across evendo.com, allowing you to create bookings for activities and order free newsletters, without having to fill out registration forms with information you've already provided. Even if you switch computers, you won't have to re-register – just use your log in credentials to identify yourself.
 
Access
 
We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time in your user account. There, you can:

1.     View and edit personal information you have already given us.

2.    Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by mail.

3.    Sign up for electronic newsletters about our services and products. 

4.    Register. Once you register, you won't need to do it again. Wherever you go on www.evendo.com, your information stays with you.
 
Notice to parents
 
Parents or guardians: we want to help you guard your children's privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

Evendo.com does not publish content that is targeted to children. However, if you are concerned about your children providing evendo.com any personal information without your consent, Evendo.com strongly recommends you to send a mail to privacy.au@evendo.com

Direct Marketing

Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email or phone. You can control your email marketing preferences by:

·        visiting our website, www.evendo.com, login, click on "Overview" and

scrolling down to "Marketing Preferences" checks.
 
Consent
 
If you choose not to register or provide personal information, you can still use most of evendo.com, but you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding evendo.com products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from evendo.com.

evendo.com occasionally allows our suppliers to offer our registered customers information about their products and services. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties. 

Electronic booking registration

When you create a booking for a product on evendo.com, we ask you to register your purchase electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit your customer account, click on Overview, and edit any of the Personal Information in your profile. If you haven't already created an account, we will ask you to do so. This ensures that only you can access your information.
 
Security
 
Evendo.com  has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.

 Evendo.com strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in United Kingdom or any other country where Evendo.com, its subsidiaries, affiliates or agents are located.

 You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others. 

We conduct fraud checks on all customers. Where we believe we may detect fraudulent activity we may block you from placing an order and using our Sites.

We share your information with our undertake fraud checks on all customers because this is necessary for us to perform our contracted services to customers, by ensuring that the services we provide are duly paid for, and also so that individuals themselves are protected from fraudulent transactions on their cards.
 
Contact

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details.

By contacting our general customer services team at: support.au@evendo.com

By contacting our Data Protection Officer: dpo@evendo.com

Changes to privacy policy

Any changes to our privacy policy will be posted to the Sites and, where appropriate, we will notify you of the changes for example by email or push notification.

This privacy policy was last updated: 01/01/2020

Address
Evendo APAC Limited
2953836
No.5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan
Hong Kong
China
Get in touch

+44 203 026 1075

info.au@evendo.com

Payment methods
Major credit cards acceptedCredit cards fees may apply