Reef Magic Cruises

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Latest reviews for Reef Magic Cruises

7 Nov 2021

This company, quite simply, displays little regard for OH&S protocols (or at least it didn't on the day we toured). The day we visited was quite rough with a pronounced swell overlapped with a vigorous chop. I witnessed people being loaded from the pontoon into a lurching boat from the bow, and without assistance; the children's section was being washed with dangerous swells; the gang plank from the launch to the pontoon was adrift and swinging dangerously; and when we finally cast off from the pontoon crew members were placed between the launch and pontoon stanchions. I have worked as a deckhand on fishing boats, and during the trip I was talking to an ex-RAN man and we both agreed that the standards of care were well below accepted standards. The trip was cut short, and many of the promised activities did not eventuate. No compensation only apologies and appeals to our "understanding". The crew were great people, and they deserve much better. This trip was a major disappointment, and I would advise intending travellers to look elsewhere.

4 Nov 2021

Brilliant day out overall highly recommend. One thing to be mindful of is the crossing out can be very rough I have never been sea sick but was on this trip, along with most of the other guests I even took a sickness tablet when I boarded it didn’t seem to work, if you know a trick to save yourself from this then definitely do it! Pontoon was great all the snorkel equipment and seating plus a few loungers were ample, it was not a full trip so we were very lucky to have lots of space. We were travelling with a 13 year old as well and this was perfect do him to snorkel all day and come in and out the water freely onto the platform which is monitored all day by snorkel crew, have to say they did a great job looking after everyone including the non swimmers etc The reef was beautiful plenty to see, even saw a reef shark! Full of colour lots of fish and Wally the wrasse made an appearance. Staff are really helpful and look after all the guests well throughout the day including the sickness on the trip out. My partner did the introductory dive and said it was an amazing experience also. Food for lunch and cakes for afternoon tea were ample, nice selection for all. Tea and coffee available all day was a bonus and cold drinks were available to purchase onboard. Don’t forget to take towels we forgot but purchased them round corner from the wharf before boarding.

3 Nov 2021

Cannot rate this day trip highly enough! Crew were amazing! Boat was very comfortable, pontoon was awesome but the reef…..ahhhh….the reef is beyond belief! So many fish and the coral was outstanding. The “snorkel safari” was an amazing adventure too!

26 Oct 2021

A perfect day all round. The staff are very professional and welcoming and the lunch provided was great also. Definitely worth the money. Thanks to everyone at reef magic was a great day.

21 Oct 2021

Superb day on the reef, largely due to the very attentive and professional crew. My 78 year old mum required assistance to navigate the stairs and gantries; a crew member would appear without prompting to aid her each time. The fast-cat and pontoon were clean and well fitted to accommodate all passengers without crowding. Assistance was readily given for all activities they offered along with great explanations of safety, reef protocols and rules. The food served had everyone going back for seconds and thirds, yummy. This was my second reef visit with Reef Magic, I highly recommend their company to any and all. Special thank you to crew member Jodie for her dedicated attention, making my mums outing stress free and very memorable, thank you ⭐⭐⭐⭐⭐

10 Oct 2021

From the moment we stepped on board, Reef Magic was an amazing experience. Communication of boarding instructions and relevant information was perfect prior to departure. The trip out was smooth and we were kept occupied with marine and snorkeling presentations. On arrival, it was a quick process to don wetsuits and snorkeling gear so we were straight into the water. The variety of fish and coral within the Marine World area is fantastic and seeing Wally, the Maori Wrasse was spectacular. My teenage kids had a great time in and out of the water and we were all impressed by the quality of the lunch (salads, cold meats, fresh prawns and 3 hot dishes) and snacks throughout the day. I added on a drift snorkeling tour around the outer reef which was an absolute highlight of my trip. Thanks to Michelle, an expert marine biologist who made the tour so informative and interesting. A fantastic all round experience and we would definitely highly recommend a trip to Marine World with Reef Magic. If I could give 6 stars on Trip Advisor, I would!

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Evendo APAC LimitedReg No: 2953836No.5, 17/F, Strand 50, 50 Bonham Strand, Sheung WanHong KongChina
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