1. General Information
1.1 These Terms of Sale apply to every Booking Voucher you purchase from evendo.com
1.2 evendo.com means Evendo Europe Ltd, an English company, with its registered office at 1 Canada Square, 37th Floor, London, England, E14 5AA. evendo.com registration number is 12286535.
1.3 Booking Voucher means an instrument, in either physical or electronic form, which entitles the holder of such Booking Voucher (the “Booking Voucher Holder”) to receive the Supplier Offering from the Supplier during the period of time stated on the Booking Voucher (the “Redemption Period”) only if all terms and conditions listed by evendo.com on the Booking Voucher are fulfilled.
1.4 The Supplier Offerings shall mean activities,events or services which are supplied and/or provided by the Supplier to the Booking Voucher Holder, as specified on evendo.com and on the Booking Voucher.
1.5 The Supplier is a third party unrelated to evendo.com that sells, supplies and/or provides activities, events or services (the “Supplier Offerings”). evendo.com does not sell, supply and/or provide the Supplier Offerings. It only sells and supplies the Booking Voucher.
1.6 evendo.com reserves the right to unilaterally amend these Terms of Sale at any time. All amendments to these Terms of Sale will be posted on-line. You will be bound only to the version of the Terms of Sale you agreed to at the time you purchase a Booking Voucher.
2. Purchase of a Booking Voucher
2.1 You must be at least 18 years old to purchase a Booking Voucher. Before you can make a purchase you need to register and create an account with evendo.com.
2.2 By clicking on the “Confirm” button you submit your request to evendo.com to purchase the Booking Voucher. The purchase of the Booking Voucher is complete when you receive a confirmation of purchase email from evendo.com with an electronic form of the Booking Voucher.
2.3 The Supplier may have their own terms and conditions applicable to the sale, supply and/or provision of the Supplier Offerings.
2.4 Payment options:
2.4.1. We accept the following forms of payment at evendo.com:
• Visa / Visa Electron
• MasterCard
• Maestro
2.4.2. The currency is GBP.
2.4.3. Card holder jurisdiction:
The cardholder is responsible for any/all extra charges applied within their states and/or country. Any and all jurisdictional laws within the cardholders’ state and/or country surrounding these types of transactions are the responsibility of the cardholder.
2.4.4. Authorization and payment process
All payments are handled by our third party payment processor (Stripe). When you place a booking or reservation evendo.com authorizes and immediately submits the transaction to the payment processor.
2.5 Sales Tax and VAT
Bookings and reservations made by customers will be applicable 20 % VAT.
2.6 Pricing and availability
All bookings offered on evendo.com are subject to availability. We reserve the right to change prices for any booking at any given time on a going forward basis (provided that no such price change will apply to a booking or reservation that has already been submitted). We reserve the right to correct pricing errors, typographical errors, inaccuracies or omissions that may inadvertently occur. We reserve the right to change or update information without prior notice.
3. Use of the Booking Voucher with a Supplier
3.1 Unless expressly stated otherwise:
(a) the Booking Voucher can only be used once;
(b) the Booking Voucher can only be used with the Supplier which delivers the activity, event and/or service booked.
(c) the Booking Voucher is valid for as many persons you have mentioned in the booking form. The number of participants for the booked activity, event or/and service will be mentioned on the Booking Voucher.
(d) you must follow the instructions associated with the Booking Voucher when you use the Booking Voucher at the Supplier.
3.2 In order to use a Booking Voucher you must present it to the Supplier within the Booked Period. If you do not use the Booking Voucher within the Booked Period, the Booking Voucher expires automatically. It cannot be used anymore and you are not entitled to any reimbursement or compensation.
3.3 Unless expressly stated otherwise, the Booking Voucher does entitle the Booking Voucher Holder to receive the Supplier Offerings at a specific time. You are strongly recommended to contact the Supplier at an early stage to confirm your booked activity, event or/and service.
3.4 Booking Vouchers can be used only for the activity, event or/and service they have been issued unless otherwise agreed with the Supplier of the activity, event or/and service. You will not be entitled to a credit or cash refund for the difference between the value of the Supplier Offering and the actual value of the goods and/or services supplied and/or provided by Supplier to you.
3.5 Booking Vouchers are to be used in their entirety only. They may not be used partially or incrementally. If, for whatever reason, you use the Booking Voucher with a Supplier for less than the original value of the Supplier Offering, you are not entitled to a credit, cash refund for the difference between the original value and the used value.
3.6 In the event that a Supplier cannot supply and/or provide the Supplier Offering as described for unforeseen reasons, and evendo.com will be notified in due time by the Supplier, evendo.com will offer you either a new Booking voucher with comparable benefits (if available) or the repayment of the purchase price of the Booking Voucher.
4. General use of the Booking Voucher
4.1 Any purchase of a Booking Voucher is for your non-commercial, personal use only (although you may give the Booking Voucher to someone else for their non-commercial, personal use).
4.2 Your Booking Voucher is solely your responsibility. Neither evendo.com nor the Supplier are responsible for lost or stolen Booking Vouchers or for retrieving Booking Voucher reference numbers or Booking Voucher security codes.
4.3 You promise not to provide false data including false names, addresses and/or contact or payment details; or engage in any unlawful activity in connection with the purchase or use of a Booking Voucher, or allow anyone else to do so.
4.4 Any attempt to use a Booking Voucher contrary to these Terms of Sale may render a Booking Voucher void at evendo.com discretion.
4.5 The reproduction of a Booking Voucher is prohibited.
4.6 The commercial trade of a Booking Voucher is prohibited.
5. Cancellation (and exceptions), Refunds and Problems
5.1 You have a statutory right to cancel your purchase of the Booking Voucher within 14 calendar days after the day you receive the confirmation email (the “Booking Voucher Cancellation Period”). However, if you use your BookingVoucher during the Booking Voucher Cancellation Period, you expressly request evendo.com to begin providing the services to you, and you acknowledge that you lose your right to cancel the purchase of the Booking Voucher. Since evendo.com is not responsible for the supply or provision of the Supplier Offering, once your Booking Voucher is issued evendo.com has completed its services to you in full.
5.2 If you want to cancel your purchase of a Booking Voucher you can do so by contacting evendo.com using refund.uk@evendo.com.
5.3 If you cancel your purchase of the Booking Voucher in accordance with this section 5, evendo.com will refund you for all payments made as part of your purchase on evendo.com within 14 calendar days from the day on which you informed evendo.com about your cancellation.
5.5 If you use your Booking Voucher, but the Supplier has not properly provided you with the Supplier Offering, or if you have a complaint regarding the provision of the Supplier Offering, you must take action against the Supplier directly. This is because the Supplier, and not evendo.com, is responsible for the supply and/or provision of the Supplier Offering. evendo.com only sells and supplies the BookingVoucher.
5.6 Unless you expressly inform evendo.com in advance not to, any refund in cash will be refunded to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you must inform the customer support team immediately at refund.uk@evendo.com. If you fail to do this and you are refunded to your original method of payment, you may need to coordinate with your bank or your payment services provider to obtain your refund. evendo.com will not provide more than one refund.
5.7 You have 30 days from the date you receive the refund to reject it. If you do not reject the refund during these 30 days, the refund shall be in full and final settlement of any and all claims you may have against evendo.com related to, arising out of, or connected to that Booking Voucher.
6. Responsibility for the Supplier Offering
6.1 Please note that the Supplier is:
6.1.1 the seller, supplier and/or provider of the Supplier Offering;
6.1.2 the party who enters into a contract with the Booking Voucher Holder when the Booking Voucher is used; and
6.1.3 solely responsible for providing the Booking Voucher Holder with the Supplier Offering.
7. Evendo.com Standards of Services and Liability
7.1 evendo.com promises that:
7.1.1 it will exercise reasonable care and skill in performing its obligations under these Terms of Sale;
7.1.2 the Booking Vouchers are of satisfactory quality and fit for their purpose; and
7.1.3 it shall not contravene the requirements of fairness or professional diligence in what it does.
7.2 evendo.com is always liable for: (a) death and personal injury caused by evendo.com negligence; (b) fraud or fraudulent misrepresentation made by itself; or (c) any breach by it of the promises in section 7.1 above or any other implied contractual terms that cannot be excluded or limited under applicable law.
7.3 Other than as set out in section 7.2 above, evendo.com is not liable for any losses not caused by its breach or any other losses or damages you may suffer, including any indirect losses.
7.4 evendo.com does not promise the completeness, fitness for purpose or legality of the Supplier Offering. evendo.com is not responsible for the quality, safety, usability or any other aspect of the Supplier Offering.
7.5 evendo.com is not liable for any breach of an obligation under these Terms of Sale where it is hindered or prevented from carrying out its obligations by any cause outside of its reasonable control.
7.6 Other than the liability arising under section 7.2, which is unlimited, evendo.com’ total liability to you will in no circumstances exceed the amount of 100% the purchase price of the Booking Voucher.
7.7 In certain countries applicable law does not allow some or all of the exclusions and/or limitations set out in this section 7. If these laws apply to you, some or all of the above exclusions and/or limitations may not apply to you and you may have additional rights.
8. evendo.com website
evendo.com website (the “Site”) means the Internet website, mobile applications, electronic communications or services, or any location at which you can purchase a Booking Voucher from evendo.com. You can find more information about the terms of use of the Site, which are expressly incorporated into these Terms of Sale.
9. Miscellaneous
9.1 If you breach these Terms of Sale and evendo.com takes no action against you this does not mean that evendo.com has waived its rights and remedies with regard to your breach. evendo.com may still take action or exercise its rights and remedies for that action, or any other situation, where you breach your obligations under these Terms of Sale.
9.2 Unless otherwise stated within these Terms of Sale, notices to be given to either party shall be in writing and shall be delivered by electronic mail (other than if you are sending a notice to evendo.com for the purpose of legal process) or by pre-paid post. Any notice evendo.com sends to you will be to the address you supplied to evendo.com when you registered for your evendo.com account. You can send any notice to evendo.com at the registered office address as set out in section 1.2.
9.3 If any provision of these Terms of Sale should be held to be invalid or unenforceable, the validity and enforceability of the remaining provisions of these Terms of Sale are not affected. Such invalid or unenforceable provision shall be replaced by a valid and enforceable provision which most closely achieves the economic effect contemplated by the invalid or unenforceable provision.
9.4 We will do our best to resolve any disputes about these Terms of Sale. If you wish to bring a legal claim against us, you must do so within the United Kingdom (and English courts shall have the exclusive jurisdiction for your legal claim). If you live in England and Wales, the laws of England shall apply; if you live in Scotland, then Scottish law shall apply; if you live in Northern Ireland, then Northern Irish law shall apply. The previous sentence applies to all non-contractual relationships between you and us.
