Courtyard by Marriott Lake George

Jamison at the bar @ Charley’s was helpful with the menu options and suggested a fine Riesling to pair it with salmon dinner. He quite knowledgeable about the area and was a great bar tender. 10 out of 10 service. Going to make Charley’s a annual stop along the way!

We had a nice stay, rooms were very clean and the beds were comfortable and most of the staff was excellent and accommodating. What wasn’t so good was the front desk receptionist when we checked in on Saturday. We came from another hotel so we knew we were checking in early and we explained that we knew we were early but just wanted to let her know that we’re here and to see if a room might be ready. It wasn’t and that was totally fine because like I said we were early. However, her attitude was terrible. She wouldn’t look up at us when we were speaking to her and then told us we were “confused” about the check in time. No, we weren’t confused and we had already explained that we knew we were early. But she probably didn’t hear that because she was too busy looking down doing other things, like we were boring her. She didn’t even say have a nice day or see you soon, nothing, just that she was sorry we were “confused”. When we left on Sunday, she was training someone and that is very scary! This woman needs re training herself. The front desk is the first impression people have of a place and to have an awful receptionist just leaves you with a bad feeling. We came back 5 hours later and our room wasn’t ready. She wasn’t there thankfully but the manager was and he found us another room that WAS available so we didn’t have to hang out in the lobby all day. He had good eye contact and asked us what brought us to Lake George, etc. He was outstanding and I wish I could remember his name. Top notch customer service from him and everyone else at the front desk. Housekeeping was very friendly. I had to take away a star because our first impression of the place was that we wanted to leave and check in somewhere else. We have been vacationing in Lake George for decades (but this was our first time staying at the Marriott) and only ran into one other snotty receptionist in all these years.

The staff did an awesome job with our daughters wedding. Very attentive to our needs. The food was amazing. Had spectacular views and just a great setting for a wedding. Everyone commented on the great service, great food and the great time they had.