Hotel Suite Ares

Review for Hotel Suite Ares in Naples Italy I recently stayed at this hotel and had a mixed experience. The front desk team was very helpful, with one exception an older man with gray hair, who unfortunately displayed rude, racist, and disrespectful behavior. He stated that the Checkout time is at 10 am although 12:00 is written online in their page. On our departure early in the morning He was literally rushing us out of The Hotel in a very disrespectful way. The rest of the team, however, were fantastic, especially Simon, a younger receptionist with a beard. He went above and beyond with his genuine desire to help, which made a big difference in my stay. Ronaldo, another receptionist, was also very helpful and made sure I had everything I needed during my stay. One important thing to note is that, after making a reservation and checking in, you will be asked to pay a city tax that’s not included in the initial price shown on Expedia, so expect to pay a little extra when you arrive. The room I stayed in was on the smaller side, but it was very clean and well-maintained. The buffet breakfast was underwhelming and didn’t meet my expectations. Additionally, I had an issue with the taxi service arranged by The Hotel. The receptionist arranged a taxi for me to the airport, and told me it would cost €24. However, when I arrived at the airport, the taxi meter showed €27, and the driver asked for €49. I ended up paying €50. So, if you plan to use the taxi service, make sure to book on your own and check with the driver beforehand to avoid surprises. Overall, I wouldnt go back to this hotel, and I hope the older gentleman will have retired by then. I would say it is definetely overpriced and much better options are available starting from Airbnb to similar Standard hotels but for a much more affordable price.

We stumbled upon it for a quick trip to Naples. Very central strategic position, a stone's throw from the Naples central station and the historic center, a stone's throw from Spazza Naples, the Spanish Quarter etc. Everything can be easily reached on foot, however the hotel can also be easily reached by subway or surface transport. The staff was very attentive and helpful to our needs.

Excellent hotel, convenient to the station and the main avenue of Naples