Ferry Service between Miami and Miami Beach

Let me start by saying that I love that this service started from Miami Beach to Downtown and vice versa, it is GREAT to finally have a ferry, so I am very pleased about it and the ride is beautiful ❤️ Yesterday I took it for the first time, the boat is great, very comfortable, just perfect, but a few things need improving, I hope that with time things can get better, first of all the slope getting on the boat from Miami Beach is very steep, I have an ankle brace and it was not easy to get on the boat, it is not disabled friendly, then the website, there should not be a service fee to buy tickets on the website, this saves time for the personnel on the boat selling tickets, why a service fee? Also, I could not find anywhere the $3 commuter tickets or packages, I have seen ads from you where you advertise that but, I could not find these anywhere on the website and then, most important of all the delay, we were there 15 minutes before departure as requested and nobody was there, at 6 pm the time the ferry was supposed to leave nobody there, no ferry, no personnel, so I called and they told me the ferry was 15/20 minutes late, I told the guy it would have been good if they texted the people that purchased the tickets online given they have all our details, he said it was posted on the website……………so, who goes back on the website once you have purchased the tickets? You should implement an automatic text alert for the customers that purchased the tickets informing them of the delay, so at 6.15 pm I did receive a text, this was 15 minutes from the original departure time, the alerts should be sent 15 minutes before departure or even earlier if you know there are delays, but ok, room for improvement, the problem is that we only left at 6.40 pm…….. 40 minutes late; if you are planning to have commuters using this service you need to make sure that the ferry leaves on time otherwise you will never get this part of business, people need to arrive on time at work and if they are relying on the transportation you provide, you should really make sure to be on time, 5 minutes late it is fine but 40 minutes late it is definitely not. One more thing, you advertise that the crossing takes 20 minutes, yesterday by the time you leave and the time you get there and get off the ferry, it took 40 minutes, I think this is an important information especially for commuters that need to know the right time, if it is like that all the time, maybe you should specify it, I don’t mind the 40 minutes but if I had to go to work I would want to know. Overall I love the service but you need to improve the service and if you expand to other places, I saw on the website that you will be going to Coconut Grove in the future, I will for sure use it but please get better so next time I can give you 5 stars@poseidonferry For more of my favorite things to do, activities, restaurants, places and more, like my Facebook page Naddia’s Favorites or follow me on Instagram @naddias_favorites

We had a great time! The views were incredible, the staff was friendly and professional and the boat was awesome!

This a new ferry service that can take you from downtown Miami to the South Beach area. The ferry dock is just by the Hyatt hotel (it was very convenient for us as we were staying in Brickell City Center). We got off the ferry at the Bentley Bay Marina, South Beach. I was able to get all the information off their website: book tickets, schedule and locations. It was very easy to book tickets on line, the ferry departed on time. All the employees were extremely helpful and friendly. Prior to traveling I did email a question asking their policy on dogs, they replied promptly and advised me that they were very dog friendly. I am happy to have found this service, booking and traveling was much easier and less stressful than other boat operators.