Frequently Asked Questions
Welcome to the Evendo FAQ page, your one-stop destination for answers to all your event planning queries. Whether you're organizing a corporate gathering, team-building event, or a special celebration, Evendo is your trusted partner in creating memorable experiences. Dive into our frequently asked questions to find essential information on event booking, customization options, payment details, and more. At Evendo, we're committed to simplifying the event planning process, and our FAQ page is designed to guide you every step of the way. Explore the sections below for comprehensive insights, or feel free to contact our dedicated support team for personalized assistance. Let's make your events extraordinary!
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|Feedback & Contact
|After Booking Services
How do I search for experiences on Evendo?
To search for experiences on Evendo, simply enter your destination, activity, or attraction in the search bar on our website. You can also browse popular categories, use filters to refine your search, and view results on the map.
Can I filter search results based on location, date, or activity type?
Yes, you can use filters to narrow down your search. Filter options include location, date, time, activity type, language, and more. This helps you find the perfect experience that suits your preferences and schedule.
What is the best way to find popular or highly rated experiences on Evendo?
To discover popular and highly rated experiences, look for the "Top Picks" and "Customer Favourites" sections on our platform. You can also read reviews and ratings from other customers to get insights into the quality of an experience.
Can I search for experiences in a specific language or for accessibility options?
Yes, you can filter experiences by language and accessibility options. This ensures that you can find experiences that are suitable for your language preferences or specific needs.
How do I save and compare experiences that I find during my search?
You can save experiences to your wishlist by clicking the heart icon on the experience's listing. To compare them, go to your wishlist, where you can see all the experiences you've saved and make an informed decision.
Is it possible to search for experiences that are suitable for families or specific age groups?
Absolutely, you can use filters to find experiences suitable for families or specific age groups. This way, you can easily discover activities that cater to the interests and needs of your group.
How do I make a booking on Evendo?
To make a booking, select your desired experience, choose the date and number of participants, and click the "Book Now" button. You will be guided through the secure booking process, which includes providing your details and payment information.
Do I need an account to book an experience, or can I check out as a guest?
You can book as a guest, but creating an account offers advantages like easier booking management and access to exclusive offers. We ensure the security of your information when you create an account or proceed as a guest.
Can I book experiences for a group of people? How does that work?
Yes, you can book experiences for a group. During the booking process, specify the number of participants, and our platform will assist you in accommodating your group's needs and ensuring everyone has a spot.
What information do I need to provide when making a booking?
When booking, you'll typically need to provide participant details (names), contact information, and payment details. Some experiences may have additional requirements or requests, which will be communicated during the booking process.
Can I make multiple bookings for different dates or locations in one transaction?
At the moment, our system allows for one booking at a time. For multiple experiences on different dates or locations, we recommend separate transactions for each booking. This ensures a seamless process and accurate confirmation for each reservation. If you have any questions or need assistance, our support team is here to help!
Is there a booking fee, or do I pay the full experience price upfront?
Evendo does not charge booking fees. You only pay the price of the experience, as displayed during the booking process. This transparency ensures that you know the exact cost when confirming your reservation.
What payment methods are accepted on Evendo?
Evendo accepts various payment methods, including major credit cards, debit cards, and digital wallets. The available payment options may vary depending on your location and the Local Provider.
Is my payment information secure when making a booking?
Yes, your payment information is secured using industry-standard encryption technology. We prioritize the protection of your data and ensure a safe and reliable booking process.
Do I receive a confirmation of my booking once the payment is made?
Yes, you will receive an email confirmation once you have completed the payment process, but please note a small number of products and services may require confirmation from the local provider for the date and time selected. Your booking voucher includes all the details of your booking, such as the date, time, location, and contact information.
Can I use multiple payment methods for a single booking?
Currently, you can use only one payment method for a single booking. If you need to split the payment between multiple individuals, you may need to make separate bookings for each person.
What currency options are available for payment?
The available currency options may vary depending on your location and the Local Provider. During the booking process, the platform will display the currencies that are accepted for your chosen experience.
Are there any additional fees or taxes I should be aware of when making a payment?
Some experiences may include additional fees or taxes. These will be clearly stated during the booking process, ensuring transparency in the final cost of your chosen experience. Be sure to review the details before confirming your booking.
How can I cancel a booking on Evendo, and what is the cancellation policy?
To cancel a booking, go to your Evendo account or the confirmation email and follow the provided cancellation instructions. Cancellation policies vary by experience, so be sure to review them before booking.
What happens if the Local Provider cancels the booking?
In the rare event that a Local Provider cancels, you will be notified, and we will assist you in finding an alternative experience or provide a full refund, as per our booking protection policies. Your satisfaction is our priority.
Is there a deadline for cancelling a booking to receive a refund?
Cancellation deadlines vary by experience, and they are typically outlined in the experience's cancellation policy. We recommend reviewing the specific cancellation terms for the experience you've booked to understand the timeline for refunds.
How do I request a refund for a cancelled booking, and what is the timeline for it?
You can request a refund for a cancelled booking by contacting our customer support. Refund timelines also depend on the cancellation policy of the product or services purchased, but Evendo strives to process refunds promptly to ensure a smooth experience for customers.
Are there any non-refundable bookings, and how can I identify them?
Some bookings are non-refundable, and this information is clearly stated during the booking process. Be sure to review the terms and conditions before confirming your booking to understand the cancellation policy.
Can I change the date or time of my booking, and what is the process for doing so?
Whether you can change the date or time of your booking depends on the policy of the product or service. In your Evendo account or booking confirmation, you will find details of how to modify your reservation. If not, reach out to our customer support team for assistance.
How can I be sure the experiences on Evendo are safe and reliable?
Evendo carefully vets and partners with trustworthy Local Providers. Reading reviews, ratings, and our commitment to customer satisfaction are some ways to gauge the reliability of the experiences available on our platform.
Are the reviews and ratings on Evendo trustworthy?
We work diligently to ensure that reviews and ratings on Evendo are authentic and reliable. They are submitted by customers who have booked and participated in the experiences, providing valuable insights to help you make informed decisions.
What happens if I encounter a problem during a product or service I booked through Evendo?
If you encounter any issues during your experience, please contact the Evendo customer support team for assistance. We are here to help resolve any problems and ensure you have a memorable and trouble-free experience.
Is my personal and payment information safe with Evendo?
Yes, we prioritize the security of your personal and payment information. Our platform employs robust security measures to safeguard your data and ensure a safe and secure booking experience.
How does Evendo ensure the legitimacy of its Local Providers?
Evendo partners with reputable Local Providers, and we maintain strict quality and safety standards. We continuously monitor provider performance and rely on customer feedback to ensure the legitimacy and quality of the experiences offered.
What if an experience is significantly different from what was advertised on Evendo?
If you find that an experience significantly deviates from its description on Evendo, please contact our customer support to report the issue. We will investigate and work to rectify the situation to ensure your satisfaction.
Feedback & Contact
How can I leave feedback or a review for an experience I booked through Evendo?
After participating in an experience, you can leave feedback and a review through your Evendo account. Your input helps other customers and contributes to the improvement of the overall experience quality.
Is there a way to contact the Evendo customer support team if I have questions or issues?
Yes, you can contact the Evendo customer support team via the provided contact details on our website or in your booking confirmation. Our dedicated support team is available to assist with any questions or issues you may encounter.
What should I do if I need assistance during my experience, or if I have special requests?
If you require assistance during your experience or have special requests, please contact the Local Provider directly or the Evendo customer support team. We are here to ensure your needs are met and that you have a memorable experience.
Can I get a receipt or invoice for my booking for expense or reimbursement purposes?
You will receive a confirmation email upon booking, as well as a separate email with a receipt for your purchase. You can use this for expense or reimbursement purposes, as it includes all the details of your booking, including the total cost.
How can I report a problem with the Evendo website ?
If you encounter issues with the Evendo website, please reach out to our customer support, who will investigate and address any problems promptly to ensure a seamless experience for all users.
Is there a customer service hotline or email for urgent matters or emergencies?
Yes, Evendo provides contact information for urgent matters or emergencies. You can find these details on our website or in your booking confirmation. Our team is prepared to assist you promptly in such situations.
After booking services
Can I access my booking details and itinerary after making a reservation?
Yes, you can access your booking details and itinerary by logging into your Evendo account. There, you'll find all the information you need, including the date, time, location, and any specific instructions for your experience.
How do I get in touch with the Local Provider for any specific inquiries or changes?
You can find contact information for the Local Provider in your booking booking. Reach out to them directly for any specific inquiries or changes related to your experience. They will assist you with the necessary information.
What should I do if I need to make modifications to my booking after it's confirmed?
To make modifications to a confirmed booking, log in to your Evendo account and locate the booking. Follow the details provided on how to modify your booking.
Is there a way to get directions or location information for the experience I've booked?
Your booking confirmation typically includes information on the location and directions to the experience. You can also reach out to the Local Provider for any additional information you may need to find the venue.
What happens if the weather or unforeseen circumstances affect my booked experience on the day of the event?
In case of weather or unforeseen circumstances affecting your experience, contact the Local Provider directly or reach out to Evendo's customer support. They will guide you on rescheduling, refunds, or any alternative solutions available.
Can I make special requests, like dietary restrictions or accessibility accommodations, after booking an experience on Evendo?
Yes, you can make special requests after booking. Contact the Local Provider directly or select the booking options specified during the booking process. The provider will do their best to accommodate your needs, ensuring a smooth experience.