Terms of Booking

Effective Date: 8th July 2026

SUMMARY — HOW THIS WORKS 

Evendo is a booking platform. We do not own, run, or staff the hotels, tours, activities or venues you book. When you book, your contract for the stay or the experience itself is with the business that provides it (the Supplier). Our contract with you is about the booking service we provide.

That does not mean you have no rights. It means your rights sit in the right place. If something goes wrong, Section A13 and Section C15 tell you what to do, and when. Doing those things quickly and in writing is the single biggest factor in what remedy you can get.

Our Complaints Procedure explains how we handle problems, what we need from you, and how long we take. It forms part of these Terms.

This summary is a plain-English guide only. The Terms below are what legally applies.

CONTENTS

- Part A — General terms (apply to every booking)

- Part B — Experiences, activities, tours and venues

- Part C — Accommodation and hotels

- Part D — Combined bookings and package travel

- Part E — Definitions

Where a term in Part B, C or D conflicts with a term in Part A, the Part B, C or D term applies for that type of booking.

PART A — GENERAL TERMS

A1. Who you are contracting with

A1.1 These Terms are a contract between you (the Customer, "you") and the Evendo entity identified in your Booking Confirmation.

A1.2 Your contract is with:

- Evendo Inc., a Delaware corporation, registered office 2035 Sunset Lake Road, Newark, Delaware 19702, United States — if you are resident in the United States of America; or

- Evendo Europe Ltd, a company registered in England and Wales, company number 12286011, VAT number GB 426 6232 10, registered office 1 Canada Square, 37th Floor, London E14 5AA, United Kingdom — in all other cases.

A1.3 Your Booking Confirmation identifies the contracting entity. In these Terms, "Evendo", "we", "us" and "our" mean that entity, and the Evendo Group means that entity together with its parent, subsidiaries and affiliates.

A2. About these Terms

A2.1 By completing a Booking you accept these Terms, the Product-specific terms shown at checkout, the Supplier's own terms, our Complaints Procedure, and our Privacy Policy. If you do not accept them, do not book.

A2.2 Changes. We may change these Terms. Where a change is material, we will publish it and, where we hold your contact details and the change affects a live booking, notify you. The version of these Terms in force at the moment you completed your Booking governs that Booking, and later changes will not be applied to it retrospectively.

A2.3 Severability. If any part of these Terms is found unenforceable, the rest continues to apply.

A2.4 Mandatory local law. Nothing in these Terms removes or limits any right you have under consumer protection laws of your country of residence that cannot be excluded by contract. Where those laws conflict with these Terms, those laws apply.

A2.5 Language. The English version is the original. Translations are provided for convenience; in the event of conflict, the English version applies unless local law requires otherwise.

A2.6 Order of precedence. If there is a conflict, the following order applies: (1) mandatory local law; (2) Product-specific terms shown at checkout; (3) Parts B, C and D of these Terms; (4) Part A of these Terms; (5) Supplier Terms.

A3. What Evendo does — and what it does not do

A3.1 Evendo operates a booking platform. We are a disclosed agent acting for the Supplier. We are not the provider of any Product.

A3.2 What we are responsible for. We are responsible for providing our own booking services with reasonable care and skill. That means:

(a) transmitting your Booking accurately to the Supplier; (b) issuing a correct Booking Confirmation and Voucher reflecting what you booked; (c) passing on Special Requests you make at the point of booking; (d) taking payment correctly and processing refunds we have agreed or that are due; (e) responding to complaints in accordance with our Complaints Procedure; (f) taking reasonable care in how we present Supplier-provided information on the Platform.

A3.3 What we are not responsible for. We do not deliver the Product. We are not responsible for the performance, standard, condition, safety, cleanliness, staffing, conduct, facilities or management of any Supplier or its premises, except:

(a) where we have caused or contributed to the problem through our own failure to take reasonable care and skill in A3.2; or (b) where liability is imposed on us by law and cannot be excluded (including under Part D, if a Package arises).

A3.4 We do not endorse. Listing a Product does not mean we recommend, endorse, inspect, audit or vouch for it. We do not carry out physical inspections of Supplier premises unless we expressly say so for a specific Product.

A4. Your contract with the Supplier

A4.1 Your contract for the supply of the Product is between you and the Supplier, formed when we accept your offer on the Supplier's behalf and issue your Booking Confirmation.

A4.2 The Supplier is solely responsible for delivering the Product and for its quality, safety, and compliance with local law and licensing.

A4.3 By booking, you agree to the Supplier's terms, house rules and policies as shown at checkout, on the Product page, on your Voucher, or as reasonably notified by the Supplier.

A4.4 We may, at our discretion and as a courtesy, assist you in communicating with a Supplier. Doing so does not make us a party to your contract with the Supplier and does not transfer the Supplier's obligations to us.

A5. Eligibility, accounts and group bookings

A5.1 You must be at least 18 and legally capable of entering into this contract and a contract with the Supplier.

A5.2 Lead Booker. The person who makes the Booking is the Lead Booker and:

(a) confirms they are authorised to act for every person in the party; (b) is responsible for the accuracy of all information provided for the party; (c) is responsible for the conduct of the party in relation to the Product; (d) is the only person we will deal with in relation to changes, cancellations, refunds and complaints, unless they nominate someone else in writing; (e) receives any refund on behalf of the party.

A5.3 You are responsible for keeping your account credentials secure and for activity on your account.

A6. Information on the Platform

A6.1 Product descriptions, images, facilities lists, ratings, prices and availability are supplied by Suppliers or their distribution partners. We take reasonable care in how we present that information, but we do not independently verify it.

A6.2 Images are illustrative. Photographs show a representative example of a Product, room type or vehicle. They are not a guarantee that you will receive the specific unit, room, view, décor or furnishings shown.

A6.3 What is included is what is listed. A Product includes only what its description says is included. A facility, service or feature that is not listed is not included and is not warranted to exist. If a specific feature matters to you, check before booking (see A6.4).

A6.4 Check before you book. If any feature is essential to you — including step-free access, a lift, air conditioning, a bath rather than a shower, ground-floor placement, a particular bed configuration, dietary provision, or any accessibility requirement — you must check it is available before completing your Booking by contacting our Customer Support team, and you must tell us about the requirement at the point of booking so that we can raise it with the Supplier. See A6.5 and C12.

A6.5 Accessibility and health requirements. If you or anyone in your party has a disability, reduced mobility, injury, medical condition or other requirement that affects the suitability of a Product:

(a) you must tell us at the time of booking, or as soon as it arises if it arises later; (b) we will pass the information to the Supplier and, where you ask us to, seek confirmation from the Supplier as to whether the Product can accommodate it; (c) we will tell you what the Supplier says, and if the Supplier cannot accommodate the requirement we will offer you a cancellation and refund of the amount you paid us, or help you find an alternative; (d) a requirement disclosed for the first time after the Product has been delivered cannot be taken into account in assessing whether the Product was as described, because neither we nor the Supplier had the opportunity to act on it.

A6.6 Obvious errors. Obvious pricing or description errors are not binding. Where you have booked a Product at a price that is obviously incorrect and the error should reasonably have been apparent to you, we will contact you and offer you the choice of either keeping the Booking at the correct price or cancelling with a full refund and no charge. We will correct obvious errors as soon as we become aware of them.

A6.7 Ratings. Star ratings and similar classifications are assigned by the Supplier, by national or regional tourist boards, or by third-party classification schemes. They indicate broadly what you might expect from a Product at that level. They are not standardised internationally, standards may differ from those in your own country, and a displayed rating does not promise that any particular feature or facility will be available. See C5.

A6.8 How we rank and order search results.

(a) Search results are ordered by default according to price from lowest to highest price. You can change the sort order and apply filters at any time.

(b) Where a Supplier pays us for placement or prominence, that listing is clearly labelled as an advertisement or sponsored result.

(c) Our organic search ranking is not influenced by commission rates, supplier payments or contractual arrangements.

A7. Prices, taxes and charges

A7.1 The price shown at checkout is the total price payable to Evendo for the Product, including all compulsory fees, charges and taxes that we collect, unless the Platform expressly identifies a charge as payable locally to the Supplier.

A7.2 Charges payable locally. Some Suppliers charge amounts directly to you at the property or venue, such as city or tourist taxes, resort fees, security deposits, parking, or charges for extras. Where we know of these we will identify them before you book. These are payable by you to the Supplier and are not part of the price you pay us, and we cannot refund them.

A7.3 Currency. We charge in the currency shown on the Product page at the time of purchase. Your bank or card issuer may apply its own conversion rate and fees, which may cause the amount debited to differ from the amount displayed. Those charges are between you and your bank.

A7.4 We may change prices for future bookings at any time. A price change will never affect a Booking already confirmed.

A8. Payment

A8.1 We act as the Supplier's limited payment collection agent. Payment to us discharges your payment obligation to the Supplier for the amount paid.

A8.2 Payments are processed by our payment service providers. We accept the payment methods shown at checkout. The descriptor on your statement will show "Evendo".

A8.3 Reserve now, pay later. Where a Product is offered on a reserve-now-pay-later basis:

(a) we will take your payment details and place a pre-authorisation on your payment method; (b) you authorise us to adjust that pre-authorisation up to the value of the Booking and to capture the full amount on the payment date shown in your Booking Confirmation; (c) you may cancel free of charge before the payment date, and the pre-authorisation will be released; (d) after the payment date, the Supplier's cancellation policy applies; (e) the price is fixed at reservation and will not change up or down.

A8.4 Failed payment. If payment fails or is reversed, we or the Supplier may cancel the Booking without notice. You remain liable for amounts properly due.

A8.5 Payment verification. You authorise us and, where applicable, the Supplier to verify your payment method by pre-authorisation, a nominal charge, or other verification means, and on verification to charge your payment method.

A8.6 Fraud, sanctions and suspicious activity. Where a Booking or account shows, in our reasonable view, signs of fraud, abuse, association with a sanctioned person or entity, money laundering or other suspicious activity, we may:

(a) request further information or identification from you and suspend the Booking pending a response; (b) cancel any Bookings associated with your name, email address, payment method or account; (c) suspend or close associated accounts; (d) decline to process a refund to a payment method we cannot verify; (e) report the matter to the relevant authorities and take legal action.

A8.7 We will tell you the reason for action taken under A8.6 unless doing so would be unlawful or would prejudice the prevention or detection of fraud or crime.

A9. Vouchers and redemption

A9.1 After booking you will receive a Booking Confirmation and, where applicable, a Voucher, sent to the email address you gave us. Your Booking Confirmation sets out the essential elements of your Booking, including a description of the Product and the price.

A9.1A If you have not received your Booking Confirmation within 24 hours of booking, contact Customer Support. Do not assume the Booking has failed and do not book again — duplicate bookings may not be refundable.

A9.2 You must present a valid Voucher (and photo ID where required) to redeem the Product. You are responsible for checking your Voucher immediately on receipt and telling us straight away if any detail is wrong — including names, dates, times, room type, occupancy, or pick-up location.

A9.3 If you do not present a valid Voucher and the Supplier refuses service as a result, you are not entitled to a refund.

A9.4 Vouchers are valid only for the Redemption Period stated. Unused Vouchers expire at the end of that period with no refund unless the Product terms say otherwise or local law requires otherwise.

A10. Changes and cancellations by you

A10.1 The cancellation policy shown on the Product page at the time of your Booking governs. You must read it before booking. Policies vary by Supplier and by rate.

A10.2 Where no Product-specific policy applies, the default is that you may cancel or request changes up to 24 hours before the start time, or where there is no start time, by 23:59 local time two days before the start date, calculated in the time zone of the Product.

A10.3 Products marked "non-refundable", "all sales final" or similar cannot be changed or cancelled for a refund once confirmed. These rates are sold at a discount specifically because they are non-refundable.

A10.4 Change requests. Submit change requests through Manage My Booking or Customer Support. We do not charge a fee for processing a change request, but the Supplier may charge one, and any Supplier fee is payable by you. All change requests depend on Supplier availability and agreement. We cannot guarantee any change request will be accepted.

A10.4A Cancelling your Booking.

(a) Where your Booking can be cancelled, you can cancel it yourself through Manage My Booking at any time, 24 hours a day. Self-service cancellation takes effect at the moment you complete it and generates an immediate written confirmation. Keep that confirmation.

(b) Emailing or telephoning Customer Support is not a substitute for cancelling through Manage My Booking. Our team operates during the hours set out in A14A. A message sent outside those hours will not be actioned until the team next opens, and if your free cancellation window closes in the meantime, the Supplier's cancellation charges will apply.

(c) It is your responsibility to know your cancellation deadline. It is shown on the Product page, at checkout, in your Booking Confirmation, and in Manage My Booking.

(d) If a technical problem prevents you from cancelling. If Manage My Booking is unavailable, or an error prevents you from completing a cancellation, send us a written message at the time, using the contact details on your Voucher, saying that you are cancelling and that you were unable to do so through Manage My Booking. Include the error message or a screenshot if you can.

(e) Where you have done so, we will check our platform availability and cancellation records for the relevant period. If those records confirm a technical problem affecting your Booking, we will treat your cancellation as having been made at the time of your written message, and no additional charge will arise from the delay.

(f) Where our records show no technical problem, and you did not send a written message at the time, the cancellation will take effect when it is actually made, and the Supplier's cancellation policy will apply from that point.

A10.5 Using a promotional code or discounted rate may mean a change request invalidates the discount.

A10.6 No statutory cooling-off period. Contracts for accommodation, leisure services, catering and transport to be provided on a specific date or during a specific period are exempt from the statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and its equivalents in the EEA. Your right to cancel is governed by the Product's cancellation policy.

A10.7 No refund where the Product has been used. Once an Experience has commenced or a stay has begun, no refund is due for the part consumed. Partial remedies for defective performance are dealt with in A13, C15 and our Complaints Procedure.

A11. Cancellations and changes by the Supplier or by us

A11.1 A Supplier may change or cancel a Product. Where the Supplier makes a significant change — for example a change of date, a materially different itinerary, a change of property, or the withdrawal of a feature that formed a material part of the Product as described — and you do not accept the alternative offered, you are entitled to a full refund of the amount you paid us.

A11.2 Where a Supplier makes a minor change — for example a small change of timing, a change of guide, vehicle or room within the same category, or a change to the running order — no refund is due, but we will tell you as soon as we reasonably can.

A11.3 We may cancel a Booking where:

(a) the Supplier is unable or unwilling to perform; (b) we reasonably suspect fraud, unauthorised payment, or breach of A16; (c) the Booking resulted from an obvious error under A6.6; (d) we are required to do so by law or by a payment scheme.

A11.4 Where we cancel under A11.3(a), (c) or (d), we will refund you in full. Where we cancel under A11.3(b), refunds are at our discretion, acting reasonably, and we will tell you why unless doing so would prejudice the detection or prevention of fraud or crime.

A12. Refunds

A12.1 Refunds are made to the original payment method unless you tell us in advance that this is not possible.

A12.2 It is your responsibility to tell us promptly if your original payment method has expired, been cancelled or changed. If a refund is issued to a payment method you failed to tell us about, you will need to recover it through your bank. We will not issue the same refund twice.

A12.3 Refunds are typically processed within 3 working days of being agreed. Your bank may take longer to show the funds.

A12.4 Where a refund is agreed as a partial refund in settlement of a complaint, we will set out in writing what it covers. Acceptance of that refund settles the matters it covers. This does not affect any right you have that cannot be excluded by law.

A12.5 Refunds are not available in the following circumstances, unless local law requires otherwise:

(a) failure to read the Product-specific terms or these Terms; (b) change of mind outside the applicable cancellation window; (c) no-show, or failure to arrive or check in; (d) failure to present a valid Voucher or required identification; (e) cancellation in breach of the Supplier's cancellation policy; (f) the Product did not meet your personal expectations, where it was delivered as described; (g) failure to meet a stated participation requirement (age, height, weight, health, licence, documentation); (h) refusal of service by the Supplier because of your conduct, intoxication, or breach of house rules; (i) inability to travel for reasons within your control, including missed transport, traffic, or failure to allow sufficient time; (j) refusal of entry to a country, or denial of boarding, for want of a valid passport, visa or travel authorisation.

A13. If something goes wrong — what you must do

A13.1 If a problem arises with a Product, it must be raised while it is still capable of being fixed. Most problems — a room that has not been properly cleaned, an odour, a noise issue, a missing amenity, an incorrect room type, a guide who fails to arrive — can be resolved on the spot if the Supplier is told. They usually cannot be resolved afterwards.

A13.2 You must therefore, at the time the problem occurs:

(a) report it to the Supplier, at reception, to the guide, or to the venue's duty manager; (b) give the Supplier a reasonable opportunity to put it right — including by accepting a reasonable remedy such as a room move, a clean, a repair, a replacement, or a substitute of equivalent standard; (c) ask for the name of the person you spoke to and a written record or reference number, and keep a copy; (d) notify Evendo during the Experience or stay if the Supplier does not resolve it, by telephone during our opening hours or in writing at any time using the contact details on your Voucher, so that we can attempt to intervene while the Product is still being delivered (see A14A); (e) keep contemporaneous evidence — dated photographs, video, messages, receipts.

A13.3 Effect of not doing so. If you do not report a problem at the time, or you refuse a reasonable remedy offered by the Supplier:

(a) neither we nor the Supplier had the opportunity to resolve it, and the loss you say you suffered will to that extent have been avoidable; (b) we will be assessing your complaint without the evidence that would have existed had it been reported at the time; (c) this will reduce, and may extinguish, the remedy available to you.

A13.4 A13.3 does not apply where it was not reasonably possible for you to report the problem at the time, or where you were prevented or discouraged from doing so by the Supplier. If that is your position, tell us and explain why, and we will take it into account.

A13.5 A13.2 and A13.3 do not limit any right you have under law that cannot be excluded, and do not apply to matters of personal injury, safety or criminal conduct, which should be reported immediately to the Supplier and, where appropriate, the emergency services.

A13.6 Reporting after you get home. If a problem could not be resolved during the Experience or stay, submit a complaint under our Complaints Procedure as soon as possible and in any event within 28 days. Complaints submitted later can still be considered, but delay may make them impossible to investigate, and we may not be able to obtain the Supplier's account or CCTV, housekeeping, maintenance or duty-manager records, which are typically retained for a short period only.

A14. Complaints

A14.1 Our Complaints Procedure forms part of these Terms and sets out how to complain, what we need, what we will do, and how long we will take.

A14.2 We aim to acknowledge complaints within 3 working days and to give a substantive response within 14 days, or within 28 days where the complaint requires investigation with a Supplier or third-party distribution partner. Where we need longer, we will tell you why and keep you updated.

A14.3 If you remain dissatisfied after our final response, A14.4 and A24 explain your options.

A14.4 Alternative dispute resolution. Evendo does not participate in an alternative dispute resolution scheme and does not agree to submit disputes to an ADR provider. This does not affect your right to bring a claim in court (see A24), or any other right you have under law.

A14A. Customer Support hours

A14A.1 Our Customer Support team is available 09:00–18:00 UK time, Monday to Friday. Outside those hours we monitor incoming messages periodically but do not operate a continuous service.

A14A.2 Outside our opening hours, contact us in writing — by email to support@evendo.com. Written messages are automatically date and time stamped on receipt.

A14A.3 Where these Terms require you to notify us of something at a particular time — including under A13, C9 and C15 — a written message sent within the relevant period satisfies that requirement, whether or not our team is open when you send it. You do not need to reach a person for your notification to count.

A14A.4 We will respond to out-of-hours messages when the team next opens. Where a matter is urgent and time-critical, please say so in the subject line.

A14A.5 Where you have notified us in writing but we were not able to respond in time to assist, that will not be held against you in assessing any complaint or remedy.

A15. Payment disputes and chargebacks

A15.1 If you believe a charge is wrong, contact us first. We will investigate under our Complaints Procedure. Most disputes are resolved faster this way than through a bank.

A15.2 You agree not to initiate a chargeback, payment dispute or reversal in respect of a Booking:

(a) where you have not first raised the matter with us and given us a reasonable opportunity to respond under our Complaints Procedure; or (b) where the Product was delivered substantially as described; or (c) in respect of an amount charged to you locally by the Supplier, which is a matter between you and the Supplier; or (d) where the sole basis is dissatisfaction falling within A12.5.

A15.3 Where a chargeback is raised, we will defend it with the evidence available, including your Booking record, the Product terms you accepted, your Voucher, and our correspondence with you and the Supplier.

A15.4 Where a chargeback is raised in circumstances covered by A15.2 and is subsequently resolved in our favour, or is withdrawn, we may suspend or close your account and decline future Bookings.

A15.5 Nothing in A15 limits your rights against your card issuer under applicable law or card scheme rules, including under section 75 of the Consumer Credit Act 1974 where it applies.

A16. Acceptable use and conduct

A16.1 You agree not to:

(a) use the Platform to make fraudulent, speculative or fake Bookings; (b) provide false information, including about identity, party composition, age, or eligibility; (c) behave abusively, threateningly, discriminatorily or violently towards Supplier staff, other guests or participants, or Evendo staff; (d) cause damage or nuisance at a Supplier's premises, or breach house rules; (e) scrape, crawl or use automated means to access the Platform without our written permission; (f) resell a Product without our written permission.

A16.2 Conduct towards our staff. We provide our customer support team with a safe working environment. Our staff are entitled to be treated with respect. Where a customer is abusive, threatening or uses discriminatory language towards our staff, we may:

(a) require that all further contact be in writing only; (b) direct all contact to a single named point of contact; (c) limit the frequency of contact; (d) terminate a call or close a chat, having given a warning; (e) in serious cases, decline further contact other than to issue our final response, and report the matter to the police.

A16.3 Assessment on the merits. Where we restrict contact under A16.2, we will still assess and respond to the substance of the complaint. A complaint is judged on its merits and on the evidence, and neither the strength of language used nor any threat made will increase or decrease the remedy offered.

A16.4 Breach. Where you breach A16.1, we may refuse or cancel Bookings, suspend or close your account, and decline to deal with you in future. Where we cancel a Booking for breach, a refund may not be due.

A17. Our liability

A17.1 Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any matter which it would be unlawful to limit or exclude, including under the Consumer Rights Act 2015, the Australian Consumer Law, or equivalent legislation in your country of residence.

A17.2 Subject to A17.1, we are liable to you only for loss caused by our failure to provide our own booking services with reasonable care and skill, as described in A3.2.

A17.3 We are not liable for:

(a) the acts, omissions, negligence, misrepresentations, breaches or misconduct of any Supplier; (b) the condition, standard, safety, cleanliness, staffing or management of any Supplier premises; (c) loss that was not reasonably foreseeable at the time of your Booking; (d) events beyond our reasonable control (see A18); (e) loss caused by your own breach of these Terms or of the Supplier's terms; (f) loss caused by information you gave us that was incorrect or incomplete; (g) loss arising from your failure to comply with A13.

A17.4 Cap. Subject to A17.1, our total liability in connection with a Booking is limited to the total amount you paid us for that Booking.

A17.5 We do not exclude liability for our own breach in a way that would leave you without a remedy where the fault is ours.

A18. Events beyond reasonable control

A18.1 Neither we nor the Supplier is liable for failure to perform caused by events beyond reasonable control, including severe weather, natural disaster, fire, flood, epidemic, war, terrorism, civil unrest, strike or industrial action, government action, border closure, or failure of utilities or transport infrastructure.

A18.2 Where a Product cannot be delivered for such a reason, the Supplier's cancellation policy and applicable law determine what refund or alternative is available. We will pass on any refund we receive from the Supplier.

A19. Travel documents, health and insurance

A19.1 You are responsible for holding valid passports, visas, travel authorisations and health documentation, and for meeting all entry requirements. Requirements change frequently — check with the relevant embassy or consulate before booking and before departure.

A19.2 We are not liable where you are refused boarding or entry for want of correct documentation.

A19.3 We strongly recommend comprehensive travel insurance covering cancellation, curtailment, medical expenses, and personal liability. Many losses that customers ask us to refund are covered by travel insurance and are not recoverable from us or the Supplier.

A19.4 We do not represent that travel to any destination is risk-free. Check your government's travel advice before booking.

A20. Your liability to us

A20.1 You will compensate us for loss we suffer as a result of:

(a) your breach of these Terms; (b) your provision of false or misleading information; (c) damage you or your party causes at a Supplier's premises; (d) your fraudulent or unlawful conduct.

A20.2 A20.1 applies only to loss actually and reasonably incurred by us, and only to the extent caused by your breach.

A21. Intellectual property and use of the Platform

A21.1 All rights in the Platform and its content belong to Evendo or its licensors. You may use the Platform only for the purpose of making genuine Bookings.

A21.2 You may not scrape, crawl, mirror, or use automated systems — including AI agents acting through a browser — to access the Platform or make Bookings, without our prior written permission.

A21.3 By submitting a review or photograph you confirm it is truthful, is your own, and does not infringe anyone's rights, and you grant us a worldwide licence to use it on the Platform and in our marketing. We may remove content that breaches our content standards.

A21.4 We do not publish, incentivise or solicit false reviews, and we do not suppress genuine negative reviews.

A22. Data protection

A22.1 We process personal data in accordance with our Privacy Policy. To fulfil a Booking we share your data with the Supplier and, where relevant, with distribution partners and payment providers.

A22.2 The Lead Booker confirms they have the authority of every member of the party to provide their personal data.

A23. Notices

A23.1 Notices we send you will go to the email address on your Booking. It is your responsibility to keep that address current and to tell us if it changes.

A23.2 Formal and legal notices to us must be sent in writing to the registered office of the Evendo entity you contracted with, as set out in A1.2, marked for the attention of the Company Secretary.

A23.3 Complaints and general correspondence should not be sent to the address in A23.2. Please use the contact details in our Complaints Procedure, which is the fastest route to a response.

A24. Governing law and jurisdiction

A24.1 Where your contract is with Evendo Inc. (US residents): these Terms are governed by the law of the State of Delaware, and the state and federal courts located in Delaware have jurisdiction, save where mandatory law of your state of residence provides otherwise.

A24.2 Where your contract is with Evendo Europe Ltd (all other customers): these Terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales or, where you are a consumer, in the courts of your country of residence. Where you are a consumer, we will bring proceedings only in the courts of your country of residence.

A24.3 Mandatory local rights are preserved. Whichever entity you contract with, you keep the benefit of any consumer protection provision of the law of your country of residence that cannot be excluded by agreement. Without limiting that:

(a) if you are resident in the United Kingdom, the EEA or Switzerland, the mandatory consumer protections of your home law apply; (b) if you are resident in Australia, nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy conferred by the Australian Consumer Law that cannot lawfully be excluded.

A25. General

A25.1 No agency, partnership, joint venture or employment relationship arises between you and Evendo.

A25.2 Our failure to enforce a term is not a waiver of it.

A25.3 These Terms, together with the Product terms, the Complaints Procedure and the Privacy Policy, are the entire agreement between us regarding the Booking.

A25.4 A person who is not a party to these Terms has no right to enforce them, except that a Supplier may enforce terms expressed to be for its benefit.

A25.5 Assignment. We may assign, subcontract or transfer our rights and obligations under these Terms, provided this does not reduce your rights. You may not do so without our written consent.

A25.6 Survival. Any provision which by its nature is intended to continue after your Booking ends will do so.

A25.7 Artificial intelligence. Where we use AI tools on the Platform — for example in search, recommendations, itinerary suggestions, translation or customer support — we will make clear when you are interacting with an AI feature. AI-generated content is produced automatically, may not be current or complete, and should not be relied on as the definitive description of a Product. The Product description, the Product terms and your Booking Confirmation always take precedence over anything generated by an AI feature.

PART B — EXPERIENCES, ACTIVITIES, TOURS AND VENUES

B1. Scope

B1.1 This Part applies to Experiences: tours, activities, attractions, tickets, classes, workshops, entertainment, venue hire and similar Products. It applies in addition to Part A.

B2. Contractual relationship

B2.1 Your contract for the Experience is with the Supplier, or in some cases with a third-party aggregator reselling the Experience, as disclosed at checkout. We act as agent and are not a party to it.

B3. Participation requirements

B3.1 Many Experiences have participation requirements — minimum or maximum age, height, weight, fitness, swimming ability, health conditions, pregnancy restrictions, licence or certification requirements, or a requirement to sign the Supplier's waiver on arrival.

B3.2 It is your responsibility to read and meet these requirements before booking. If you or a member of your party does not meet them, the Supplier may refuse participation and no refund will be due.

B3.3 Suppliers may refuse participation where a participant is intoxicated, under the influence of drugs, behaving unsafely, or in the Supplier's reasonable judgement unfit to participate. No refund is due.

B3.4 Where a Supplier requires a waiver, disclaimer or assumption-of-risk document to be signed on arrival, refusal to sign will mean the Experience cannot proceed and no refund will be due.

B4. Adventure and outdoor activities

B4.1 Some Experiences involve inherent risk, including watersports, airborne activities, motorsport, climbing, caving and similar. By booking you acknowledge those risks and accept that they cannot be eliminated.

B4.2 You must follow all safety instructions given by the Supplier.

B5. Weather, minimum numbers and operational cancellation

B5.1 Suppliers may cancel or reschedule an Experience for reasons of weather, sea state, visibility, safety, or failure to reach a minimum number of participants. Where this happens, you will be offered an alternative date or a refund of the amount you paid us, in accordance with the Product terms.

B5.2 Where an Experience proceeds but conditions reduce enjoyment — for example poor visibility on a scenic flight, cold weather on a walking tour, or wildlife not being sighted on a wildlife tour — the Experience has been delivered and no refund is due, unless the Product expressly guaranteed the feature in question.

B6. Timing and meeting points

B6.1 You must arrive at the meeting point at the time stated on your Voucher. Suppliers are not obliged to wait for late arrivals and no refund is due for a missed departure.

B6.2 Allow adequate time for local travel, traffic and parking. Meeting points and start times are stated on your Voucher — check them the day before.

B7. Venue hire and private events

B7.1 Venue bookings are subject to the venue's own contract, house rules, licensing conditions, capacity limits, and any minimum spend.

B7.2 The Lead Booker is responsible for the conduct of all guests and for any damage caused.

PART C — ACCOMMODATION AND HOTELS

C1. Scope

C1.1 This Part applies to Accommodation Products — hotels, apartments, hostels, guesthouses, B&Bs, villas and similar. It applies in addition to Part A.

C1.2 In this Part, "Property" means the accommodation provider, and "Supplier" in Part A should be read as including the Property.

C2. Contractual relationship

C2.1 When you book Accommodation, your contract for the stay is directly with the Property. Evendo is not the provider of accommodation, does not own, operate, manage, inspect or staff any Property, and is not a party to your contract with the Property.

C2.2 Some Accommodation is made available to us through third-party distribution partners and bed banks rather than directly by the Property. Where that is the case, your contract may be with that partner or with the Property, as disclosed at checkout.

C2.3 The Property is solely responsible for: the condition, cleanliness, maintenance, safety and security of the Property; the conduct, competence and manner of its staff; the standard and availability of its facilities; compliance with local fire, safety, hygiene and licensing law; and the resolution of issues arising during your stay.

C2.4 We are responsible for the matters set out in A3.2 — accurately transmitting your Booking, issuing a correct confirmation, passing on Special Requests, taking payment correctly, and handling complaints under our Complaints Procedure.

C3. What is booked

C3.1 You book a room type and rate, not a specific room. The Property allocates individual rooms at its discretion, based on availability at check-in.

C3.2 Room type is what you booked. A Twin Room, a Double Room, a Single Room, a Triple Room and so on are separate products, each with its own description, availability and price. They are not variants of one another and they are not interchangeable.

C3.3 You cannot change room type after booking by making a Special Request. A request to be given a different room type from the one you booked is a request for a different product, not a preference about the product you bought. It can only be actioned as a change to your Booking under A10.4, which depends on availability and price and may not be possible.

C3.4 Bed configuration within a room type. Some room types are sold as flexible — for example "twin/double" — meaning the Property can make up the beds either way. Where a room type offers that flexibility, you may express a preference using the Bedding Preference field at the time of booking, and it will be passed to the Property. Where the room type you booked does not offer that flexibility, no bedding preference is available and none can be given effect.

C3.5 If a particular room type or bed configuration matters to you, book the room type that provides it. If the descriptions are unclear, contact us before booking.

C3.6 Room size, layout, view, floor, décor, furnishings and outlook vary between rooms of the same type. Unless a specific feature is expressly stated as included in the rate you booked, it is not guaranteed.

C4. Facilities and amenities

C4.1 The facilities included in your Booking are those listed in the Property description. A facility that is not listed is not included and is not warranted to exist.

C4.2 This includes, without limitation, the absence of any of the following where they are not listed: a lift or elevator; step-free or level access; air conditioning; heating; a bath; parking; Wi-Fi; a restaurant; room service; a bar; a pool; a spa; a gym; a kitchen; a safe; luggage assistance; porterage; or 24-hour reception.

C4.3 Where a Property has no lift, guest rooms may be on upper floors accessible only by stairs. If a lift, ground-floor room, or step-free access is essential to you, you must confirm availability before booking under A6.4 and A6.5.

C4.4 Facilities may be temporarily unavailable. Pools, spas, gyms, restaurants, bars and other facilities may be closed or restricted for seasonal reasons, maintenance, refurbishment, staffing, local regulation, or events outside the Property's control. Unless a facility was expressly stated to be guaranteed and formed a material part of the Product as described, its temporary unavailability is not a breach entitling you to a full refund, though it may be relevant to a partial remedy under our Complaints Procedure.

C4.5 Building and refurbishment works. Properties may undertake works. Where we are told in advance of works likely to significantly affect your stay, we will tell you and offer you the choice of an alternative or a refund. Where we are not told, we cannot be responsible for the fact of the works, but we will pursue the matter with the Property under our Complaints Procedure.

C5. Ratings, descriptions and standards

C5.1 Star ratings are assigned by the Property, by national or regional tourist boards, or by third-party classification schemes. Rating systems are not standardised between countries. A three-star rating in one country may reflect a materially different standard from a three-star rating in another.

C5.2 Guest review scores reflect the subjective opinions of other travellers. They are not a warranty.

C5.3 A Property is assessed against its own description and the local standard for its category and location, not against the standard of any other property, any property in your home country, or your personal expectations.

C5.4 Matters of taste and subjective preference are not defects. These include, without limitation: the firmness or comfort of beds and pillows; the style, age or décor of furnishings; the ambient noise typical of a city-centre, roadside or nightlife location; the size of rooms relative to expectations; water pressure; the manner or personality of individual staff members; and the general "feel" of a property.

C5.5 C5.4 does not apply to matters which are objectively defective rather than a matter of taste — including a room that is not clean, sanitary equipment that does not work, a bed that is broken, an infestation, a failure of heating or hot water, or a persistent strong odour. These are defects and should be reported under C15 so they can be remedied.

C6. Check-in, check-out and identification

C6.1 Check-in and check-out times are set by the Property and shown in your Booking Confirmation. Early check-in and late check-out are Special Requests and are not guaranteed.

C6.2 The Property may require photo identification and a credit or debit card in the lead guest's name at check-in. It may decline check-in if these are not provided, in which case no refund is due.

C6.3 If you will arrive late, contact the Property. Failure to arrive without notice may result in the Property releasing the room, with no refund due.

C6.4 Missing the first night. If you will not arrive on the first night of your stay but intend to check in on a later night, you must tell us or the Property before the original check-in date. If you do not, the Property may treat the whole Booking as a no-show and cancel every remaining night, and no refund will be due.

C6.5 Meals and board basis. Where your rate includes meals, the number of meals included depends on the number of nights of your stay and the Property's serving times. Unless stated otherwise, full board means breakfast, lunch and dinner; half board means breakfast plus either lunch or dinner. No refund is available for meals not taken, including where you are absent, arrive after service has ended, or choose to eat elsewhere.

C6.6 Group bookings. Our booking system processes one room per transaction. For larger groups, contact us — group bookings may require a separate contract, a deposit, or different terms.

C7. Occupancy, guests, children and pets

C7.1 The rate is based on the number of guests stated in your Booking. Additional guests may be refused or charged by the Property.

C7.2 Children's policies, cot and extra bed availability and charges are set by the Property. Extra beds and cots are Special Requests and may carry a charge payable locally.

C7.3 Pets are not permitted unless the Property's policy expressly allows them. Assistance animals are treated in accordance with applicable law and the Property's obligations — tell us at the time of booking so we can notify the Property.

C8. Deposits, damage and local charges

C8.1 Properties may require a pre-authorisation or security deposit at check-in. This is a matter between you and the Property.

C8.2 You are responsible for damage caused by you or your party. The Property may charge you directly.

C8.3 City taxes, tourist taxes, resort fees and similar are payable locally where indicated. We cannot refund amounts we did not collect.

C9. If a Property cannot honour your booking

C9.1 Occasionally a Property is unable to honour a confirmed booking — usually because of overbooking, an unforeseen closure, or a failure in the Property's own systems.

C9.2 This is the Property's failure. The Property, or the distribution partner through which the Booking was made, is responsible for providing alternative accommodation of an equivalent or higher standard at no additional cost to you, together with reasonable transfer costs.

C9.3 Contact us as soon as you are turned away, and before you book anything yourself. During our opening hours (A14A) call us and we will attempt to resolve it with the Property directly. Outside those hours, message us in writing immediately — this timestamps your notification and preserves your position — and then follow C9.4.

C9.4 If you cannot reach us and need to arrange accommodation yourself, you may book reasonable alternative accommodation and claim reimbursement from us, provided that:

(a) you notified us in writing at the time, in accordance with C9.3; (b) the alternative is of a comparable standard, in a comparable location, for the same dates and occupancy — not an upgrade; (c) you kept and can provide receipts and booking confirmations; and (d) you took reasonable steps to keep the cost down.

C9.5 What we will reimburse. Subject to C9.4: (a) the difference between what you paid us and the reasonable cost of the comparable alternative, for the nights affected; (b) reasonable and evidenced transfer costs to the alternative accommodation; (c) a full refund of the amount you paid us for any night not provided and not replaced.

C9.6 Limits on reimbursement. We will not reimburse: (a) the cost of accommodation of a higher standard than you booked, beyond the comparable rate, where a comparable alternative was available; (b) costs incurred without notifying us under C9.3, where notifying us would have allowed us to arrange a suitable alternative more cheaply; (c) costs that are not evidenced by receipts; (d) accommodation for nights beyond those originally booked.

C9.7 Compensation for inconvenience. We reimburse actual, reasonable, evidenced costs as set out above. We do not pay compensation for distress, inconvenience, disappointment, loss of enjoyment, time spent resolving the matter, or other non-financial loss. Our contract with you is to arrange your Booking, not to provide the accommodation itself, and our liability is as set out in A3.2 and A17.

C9.8 Consequential losses. We are not liable for losses that follow indirectly from a Property's failure to honour a Booking — including missed events, non-refundable onward travel or bookings, lost working time, or lost holiday time. These are the losses travel insurance exists to cover (A19.3).

C9.9 Relocation to a lower standard. Where the Property or its partner relocates you to accommodation of a materially lower standard, you may be entitled to a partial refund reflecting the difference in value. Contact us during your stay so this can be assessed while it can still be verified.

C9.10 Nothing in C9 limits your rights under A17.1 or any right you have under law that cannot be excluded.

C10. Non-refundable rates

C10.1 Non-refundable rates are sold at a discount in exchange for the absence of a cancellation right. They cannot be cancelled, amended or refunded once confirmed, including in cases of illness, change of plans or travel disruption.

C10.2 This is why we recommend travel insurance (A19.3).

C11. Early departure and unused nights

C11.1 If you leave before the end of your stay, no refund is due for unused nights, whatever the reason, unless the Property agrees otherwise or the departure was caused by the Property's failure to provide the accommodation booked.

C11.2 If you intend to leave early because of a problem with the Property, you must first raise it under C15 and give us the opportunity to intervene. Leaving without doing so will significantly limit any remedy available, because you will have removed the opportunity to resolve the matter and to verify the problem.

C12. Special Requests

C12.1 A Special Request is a preference you ask us to pass to the Property about the Product you have booked. Examples include: a high or low floor; a quiet room; adjoining rooms; a room away from a lift or ice machine; early check-in; a late check-out; a cot; a specific view.

C12.1A A Special Request cannot change what you booked. In particular, it cannot upgrade you, change your room type, add nights, change your dates, or give you a different product from the one you paid for. Requests of that kind are changes to your Booking and must be made under A10.4, where they depend on availability and price. If you enter such a request in the Special Requests field, it does not become part of your Booking, and recording it does not mean it can or will be actioned.

C12.2 We will pass every Special Request to the Property. We cannot guarantee any of them. Special Requests are fulfilled at the Property's discretion, subject to availability on the day of arrival, and may carry a local charge.

C12.3 A Special Request does not form part of your contract, is not a condition of your Booking, and its non-fulfilment is not a breach and does not entitle you to a refund.

C12.4 If a requirement is essential rather than a preference — including for reasons of disability, mobility, injury or medical need — it must be raised under A6.5 before you book, not as a Special Request, so that it can be confirmed with the Property in advance and so that you can cancel free of charge if it cannot be met.

C12.5 Recording a Special Request is not accepting it. Where a Special Request appears in your Booking Confirmation, on your Voucher, or in any correspondence from us, that records only that the request has been made and passed to the Property. It is not confirmation that it has been granted. A Special Request becomes binding only where we or the Property confirm in writing that it is guaranteed.

C12.6 This clause reflects the notice displayed to you at checkout immediately beneath the Special Requests field, which states that fulfilment of special requests is at the discretion of the accommodation provider and is not guaranteed.

C13. Health, safety and security at the Property

C13.1 Local safety, fire and hygiene standards vary and may be lower than in your home country. Suppliers must comply with the standards applicable in their own country.

C13.2 Familiarise yourself with fire exits and safety information on arrival.

C13.3 Report any safety concern to the Property immediately and to us as soon as possible.

C13.4 Where you suffer personal injury at a Property, report it to the Property at once, ask for it to be recorded in the accident book, obtain the reference, seek medical attention, and notify us and your travel insurer as soon as possible.

C14. Smoking

C14.1 Most Properties are non-smoking. Smoking in a non-smoking room may result in a cleaning charge levied directly by the Property.

C14.2 If your room smells of smoke on arrival, report it to reception immediately and ask to be moved. This is a defect within C5.5 and is usually resolvable on the spot. See C15.

C15. Problems during your stay — what you must do

C15.1 Almost every problem with a hotel stay can be fixed while you are still there. A room that smells, a room that is noisy, a room that has not been properly cleaned, a broken fixture, a wrong room type, a missing amenity — in nearly every case the Property can move you, clean the room, repair the fault or provide an alternative, if it is told at the time.

C15.2 You must therefore, as soon as the problem arises and before you check out:

(a) report it to reception or the duty manager, in person and, wherever possible, in writing (email, the Property's app, or a written note at reception); (b) ask to be moved or for the problem to be remedied; (c) accept a reasonable remedy if one is offered — including a room move, a clean, a repair, or an equivalent alternative; (d) note the date, time and name of the person you spoke to, and ask for a complaint reference or a copy of the log entry; (e) take dated photographs or video of the problem; (f) notify Evendo Customer Support during your stay if the Property does not resolve it — by telephone during our opening hours, or in writing at any time using the details on your Voucher. A written message sent during your stay satisfies this requirement even if sent outside our opening hours (see A14A).

C15.3 Reporting only at check-out, or after departure, is not sufficient, because by then the problem can no longer be remedied and can no longer be verified.

C15.4 Effect of not reporting during your stay. Where a problem is raised for the first time at check-out or after you have left:

(a) neither the Property nor Evendo had any opportunity to resolve it; (b) the loss you say you suffered was, to that extent, avoidable; (c) we will be assessing the complaint without contemporaneous evidence, and the Property will usually be unable to verify or investigate it; (d) this will substantially reduce, and may extinguish, the remedy available to you.

C15.5 Where you did report a problem during your stay but the Property failed to resolve it, that is a different situation and you should say so clearly when you complain. Provide what you have — the name of the person you spoke to, the time, any reference, any photographs. We will pursue it with the Property.

C15.6 C15.4 does not apply where it was not reasonably possible to report at the time, or where the Property refused to accept or record a complaint. If either applies, tell us and explain what happened, and we will take it into account.

C15.7 Nothing in C15 limits your rights in respect of personal injury, safety or criminal conduct, or any right you have under law that cannot be excluded.

PART D — COMBINED BOOKINGS AND PACKAGE TRAVEL

D1. Separate contracts

D1.1 Where you book more than one Product, each Product is the subject of a separate contract with the relevant Supplier, each with its own terms and cancellation policy. Cancelling one does not cancel another.

D2. Package travel

D2.1 Each Product is sold as a separate travel service. Evendo does not offer, organise or sell package holidays, and does not combine Accommodation and Experiences into a single product, itinerary or inclusive price.

D2.2 What a package is. Under the Package Travel and Linked Travel Arrangements Regulations 2018, a "package" is a combination of at least two different types of travel service for the purpose of the same trip or holiday. The four types of travel service are: (a) carriage of passengers; (b) accommodation that is not part of carriage and is not residential; (c) rental of vehicles; and (d) any other tourist service — which includes tours, activities, attractions, tickets and excursions.

D2.3 Combining Accommodation with an Experience does not, by itself, create a package. Where accommodation is combined with one or more tourist services and nothing else, the combination is not a package if those tourist services:

(a) do not account for a significant proportion of the value of the combination, and are not advertised as and do not otherwise represent an essential feature of the trip; or

(b) are selected and purchased only after your stay has already begun.

D2.4 If a combination you are booking would constitute a package, we will tell you before you book, provide you with the prescribed pre-contractual information and the standard information form, and explain the additional rights that would apply.

D2.5 Where a Booking is not a package, package rights do not apply and Evendo's role is as set out in A3.

PART E — DEFINITIONS

"Accommodation" — a Product consisting of a stay at a Property.

"Booking" — a confirmed reservation of a Product made through the Platform.

"Booking Confirmation" — the confirmation we send you setting out the details of your Booking.

"Customer", "you" — the person making or benefiting from a Booking.

"Evendo Group" — the contracting Evendo entity, its parent, subsidiaries and affiliates.

"Experience" — a Product consisting of a tour, activity, attraction, ticket, class, entertainment, venue hire or similar.

"Lead Booker" — the person who makes a Booking on behalf of a party.

"Package" — has the meaning given in the Package Travel and Linked Travel Arrangements Regulations 2018 or equivalent applicable legislation.

"Platform" — the Evendo website, apps and booking systems.

"Product" — a travel, leisure or recreational product or service offered on the Platform.

"Property" — a provider of Accommodation.

"Special Request" — a preference notified to the Property or Supplier which is not part of the contracted Product, as described in C12.

"Supplier" — the independent business that provides a Product, including a Property and, where relevant, a third-party distribution partner or aggregator.

"Supplier Terms" — the terms, house rules and policies of a Supplier.

"Voucher" — the document evidencing your entitlement to receive a Product.