Effective Date: 1st December 2023
2. Information Collection
2.1. When you visit Evendo.com or make a booking through our platform, we may collect various types of information from you. This information includes, but is not limited to, your name, contact details, address, order details, payment information (e.g., credit or debit card information), and technical information about your device and how you interact with our website.
2.2. We may also collect information about your usage of our services, messages you send us, and, if you contact us by phone, we may record the call for training and service improvement purposes.
2.3. Technical information collected from your mobile device or computer may include details such as your operating system, device type, connection type, and IP address. If you use our services through a mobile device, we may also collect location data and performance data.
3. Information Sources
We collect your personal information in the following ways:
3.1. When you create an account with us or update your account settings.
3.2. When you place an order through our platform.
3.3. When you contact us directly via email, phone, post, message, or chat function.
3.4. When you browse and use our website, both before and after creating an account.
3.5. We may also collect information from third-party sites, such as advertising platforms and our fraud detection provider.
4. Legal Basis for Data Processing
We will only process the data we collect about you if there is a lawful basis for doing so, in accordance with applicable data protection laws. We may process your information for purposes such as:
4.1. Providing access to relevant parts of Evendo.com.
4.2. Supplying the services you request.
4.3. Collecting payments.
4.4. Contacting you regarding our services and resolving issues with your orders.
4.5. Improving our services and developing our business.
4.6. Administering, supporting, improving, and preventing fraud on our website.
4.7. Enforcing our contractual terms, legal obligations, or defending legal claims.
4.8. Notifying you about changes to our services or seeking feedback.
4.9. Conducting profiling to tailor content and marketing communications.
4.10. Complying with legal or regulatory requirements.
5. Use of Your Information
5.1. We use the information you provide to update you on your order, measure your satisfaction with our services, and inform you about new offerings.
5.2. For your convenience, we may save billing information, but we will not use this information without your permission.
5.3. We may hire third-party companies to provide limited services on our behalf, and they will only receive the necessary information to deliver those services.
5.4. Evendo Inc may disclose your personal information if required by law or to protect the rights or property of Evendo Inc and its websites or in urgent circumstances to protect personal safety.
6. Retention of Your Information
7. Your Rights
7.1. Under data protection law, you have several rights concerning the data we hold about you. You can exercise these rights by contacting our Data Protection Officer using the contact details provided below.
7.2. Your rights include the right to access your data, rectify inaccuracies, erase or restrict processing, request data portability, lodge complaints with the data protection authority, withdraw consent, and object to processing.
8. Customer Profiles
Every registered customer has a unique personal profile with a unique identification number. This number allows you to access our platform seamlessly and use our services without repeatedly providing information.
We employ strong measures to protect your personal information from loss, misuse, unauthorized access, alteration, or destruction. We use secure server software (SSL) to encrypt data transmitted during e-commerce transactions.
- General Customer Services: [Email Address]
- Data Protection Officer: [Email Address]