This is the private response I left for the operator. They never responded so when the email came to rate the experience I thought I would leave my feelings here…
Our guided tour just ended and I wanted to reach out to you before I gave any public review of how disappointing it ended up being. I have two kids with me both of which needed to eat before we went to Alcatraz after the guided tour. This was all communicated very clearly with John and he said we would have an hour to do so. At the beginning of the tour he asked if there were any places we wanted to see and my kids specifically asked to see the Mrs. Doubtfire and the full house location. John took us to several fogged out bridge locations where we couldn’t see anything and then did not have time to take us to the locations we requested at the beginning of the tour. He also dropped us off late so we do not have time to feed the kids prior to having to get in line for the ferry. Paying over $1000 for a tour where half the time my kids are going to be upset and starving is not ideal. I called John while we were waiting for him to get the Alcatraz tickets and asked if we could go at a later date or time so I could have time to feed the kids. He said that there was nothing he could do. We’re now in line to get on the ferry and my kids are hungry. What could have been a fantastic day did not end up being so. The tour had a lot of potential and John did have some good moments (like taking us yo Lucas films) but overall it was a lot of money and a disappointing adventure.
Won’t be a returning customer or recommending
Highly recommend this trip for anyone wanting a good overview of San Fran. Our driver was amazing and tailored the tour to our pace. He was also a wealth of information when it came to explaining the city history and landmarks. The fact that all Alcatraz arrangements were made as part of this tour was an added bonus. Wonderful day!
Adam was a fantastic guide. He took us so many places we would have never seen on our own! He was super accommodating and entertaining. We were a group of 8 and he made it special for each one of us!
John was an excellent tour guide. We loved hearing about historical facts while visiting the sites. I would definitely recommend this tour. They should have tours like this in every state.
We were taking the family to San Francisco for a week and wanted to see as much as we could see of the SF area and surrounding sights. We were told by many that we must make time for Yosemite, however our schedule did not allow for a lot of time for this. We found Golden Horizon and contacted them about their Yosemite 1 day Private SUV Tour. We went ahead and booked it and we WERE NOT DISAPPOINTED.
Leo was our guide / expert. He picked us up in San Francisco, took us out to Yosemite, made sure we stopped to get a lunch a great deli for a picnic later, and entertained the family for the entire 4+ hour drive with knowledge, history and stories of Yosemite and other adventures.
We reviewed other tours which would pick you up and "drop you off for 3 hours" for half of the cost of this tour. SO GLAD we didn't do that. Leo made sure that in four hours, we saw almost everything possible to see up to and including some short hikes to some amazing scenery. My wife is an avid photographer and Leo was very knowledgable about photography as well as everything at Yosemite and he helped her with making sure to maximize the trip.
Our kids, my wife and I can now all cross yosemite off of the bucket list. What an amazing natural treasure. As Leo mentioned, we were there at the best time of the year. Mid June = all of the passes are open, but all the snow is still melting which means all of the waterfalls, rivers and streams are at full force. Simply stunning.
Thanks to the customer support team for setting us up at the last moment (extraordinarily friendly) as well as Leo for a phenomenal experience. Absolutely would recommend.
I'm a country girl from Virginia, and was nervous booking with Golden Horizon Tours. I booked the 1/2 day San Francisco tour including tickets to Alcatraz. That morning, Mary met my husband and I in the lobby of our hotel. She was already waiting for us when we came out of the elevator a little early! Picked us up in a spotlessly clean black suburban. We toured the city in style, so thankful Mary is a great driver because I would have hated for my husband to have to maneuver through that madness! By the time the tour was over we had learned so much history we would have never learned on our own. Mary is a local, and her stories really added to the tour. Before she left us at the ferry to Alcatraz she gave us our tickets along with a wealth of information to help us finish our trip successfully. We missed her and talked about her for the rest of our trip!
My twenty year old son and I planned a Mother/Son get away to San Francisco to spend some quality alone time together. Preferring convenient and hassle free experiences, we explored our options of private tour companies. Lucky for us, we selected Golden Horizon Travel & Tours. We booked three of their tours: The Ultimate Grand City 8-hour Tour, The Muir Woods/Sausalito half day Tour and The Monterey, Carmel, 17-Mile Drive Tour.
We have found completing an overview tour of cities we travel to the first full day of our travel grants us a great overview of the area and helps us to determine which areas we may choose to explore further. We had the pleasure of having Mary, a San Francisco native, as our guide for this tour. Mary was gracious, kind and accommodating. She was knowledgeable of the history and was able to tell us how things have changed in the city during her years here. What a priceless gift.
We then had the pleasure of meeting Jon for our Muir Woods, Sausalito and Marin Headland Tours. As this is a half day tour we requested to add on an extra hour to spend more time exploring a few extra sites. Again, Jon was knowledgeable about the area offering us added opportunities to see places of interest to us that added to our experience (ie - The Marine Mammal Center, The Record Plant Recording Studio where Prince recoded his first album, etc). Jon further showed us many areas of Sausalito that we may not have seen if not for his guidance.
Finally, we had the pleasure to once again have Mary as our guide for The Monterey, Carmel, and 17-Mile Drive Tour. Mary made this day long tour pleasurable and comfortable showing us many sites we may not have found on our own. Such a lovely way to spend our last day in the Bay Area.
Both Mary and Jon are 5/5 star guides and you will not go wrong with either of them!
We had a fabulous time with our guide Leo. The trip well exceeded our expectations.
Leo was extremely knowledgeable. We enjoyed our relaxing trip from San Francisco, down the coast.
Leo was friendly and flexible with where we stopped to eat & tour during our entire trip.
I think Big Sur was our favorite, or was it Carmel, or Hearst Castle, or the strawberry fields. Too many fun filled stops to mention.
Our trip was packed with all the hot stops and loads of fun! We highly recommend booking with Golden Horizon Tours.
OH!! Our favorite Stop was IN AND OUT BURGER, On our way to the airport!!! Thanks for the secret information Leo!!
I booked this company as my parents only speak spanish and they were traveling by themselves and wanted a reliable and friendly service to show them around San Francisco as I’ve already been and wanted them to experience what I saw already in a different trip. They were fascinated by the customer service and all the information provided. They said their tour guide Marina Furlan was friendly and full of knowledge. I’m glad I decided to book with them. If you need the tour in a specific language, reach out to the agency and they will make sure to give you a custom quote and guarantee a guide in your native language. Booking was super easy and they responded to my inquiries in a timely manner. Thanks for taking care of my parents.
We used Golden Horizon Tours to book a day trip from San Francisco to Armstrong Redwood Forrest and the Russian River Valley in Sonoma County to visit some wineries.
Our guide for the day was Mary, she picked us up promptly at 8:00 at our hotel in a nice Ford Expedition XL. There were a total of 5 in our group, my wife, my son, daughter and her husband. We had plenty of room and some really nice conversations while we traveled. Mary grew up in the area and had lot of stories about visiting the Redwoods and Russian River Valley as a kid. Our first stop was Armstrong Redwood Forrest, which is about an hour away. This Forrest is a little further north than Muir Woods, but it is a lot less crowded, no parking or entry fees and is a little older Forrest with larger older trees than Muir Woods. We had a nice 2 hour walk in the woods, it was extremely beautiful and relaxing.
We then went to Korbel Winery for a nice lunch and a free tour of the winery and free tasting. The Winery is beautiful, built in the 1880s and the tour was very interesting. I am not really a Champagne fan, but I really enjoyed the three we sampled, they were all quite good.
We then visited two other wineries, Merry Edwards Winery, which included a free tasting of 5 of their wines (4 Pinot Noirs and one Sauvignon Blanc). All 5 were great, we found out that the Russian River Valley is one of the best places in the world to grow Pinot Noir grapes, which happens to be one of our favorite wine types.
We then had an extremely nice and intimate wine tasting at Dutton Estate Winery. We were only supposed to get 4 tastings, but we received at least 6. We all sat around a fire place and the rep would bring in a bottle, discuss it and then we would taste. We had tons of questions and some awesome discussions.
Mary than took us back to the Hotel, we got back around 6:15. All in all it was a great fun day and one of the highlights of our trip.
I would highly recommend Mary and Golden Horizons if you are planning a trip to the Bay area.
Collected by Evendo, Tripadvisor & Viator