Maui Haleakala Sunrise Downhill Bike Tour with Mountain Riders Rated #1

My sister, my daughter and I booked our trip after we already arrived in Maui, our first mistake, as we had no ability to dress in layers. Our second mistake was booking on Viator, their website only says just that: Dress in layers. I hate to say our third mistake was booking with mountain riders because I absolutely loved Joe our bike guide and Spencer our bus driver and the experience was incredible and I will remember it for a lifetime.. The problem was with the women who answered the phone when I called and the women who was at the office when we arrived for our tour.       The problem started when We got a text 12 hours before our trip warning that it will be 30 degrees on the summit. It would have been nice to have been sent that immediately after booking, it would have given us more time to gather warm clothing. I called to talk to them as we were not prepared for that. I was treated so rudely over the phone. I was just looking for advice and the women said I don't know what to tell you. I told her she wasn't helpful and she got ruder. No where on the Viator website does it mention how cold it will be. It does mention directly on Mountain Riders website that wind breakers are recommended. If I had booked directly with them, I might have seen that. All she had to say to me was that she would talk to her marketing department which honestly made me feel like it is a marketing ploy to not inform people about how cold it will be to not scare potential customers away. Other companies offer jackets and windbreaker blankets. If like me you are not prepared for 30degree weather that might be a better option. I reached out to mountain riders again through email as calling and talking to the rude women wasn't helpful to let them know my concern and they suggested to bring blankets, super helpful if it wasn't 5 hour after my tour started.Be warned its freezing and windy up there.       The rudeness of the women I encountered over the phone continued on the day of the trip. While my sister was filling out the waiver, she had some legitimate questions. She was concerned about the risk of death and tried to talk and ask questions and Nannis response was I don't have to answer that. My sister choose to not go because she didn't want to die. I wish mountain riders had a kinder, warmer customer service team. The guides were both incredibly helpful and informative. I loved the history lesson and stories from both Joe and Spencer. Joe had a talent of making every rider feel comfortable. It was very unfortunate that my sister missed out on the experience because Naanni didn't want to do her job and answer some legitimate concerns.       My daughter and I had the best time on the trip. The sunrise was incredible. The bike ride was exhilarating, not scary or a death trap like the waiver made my sister feel and Naanni reinforced with her inability to take the time to answer her questions. She made it seem like people died all the time on the trip. Overall I rate the experience a 10 out of 10, guides 10 out of 10 and customer service a minus 10.

One of the best experiences ever. I loved the sunrise though it was too cold and then the bike ride was amazing. This group were so caring and entertaining, my friends and I had a blast and without a doubt we would do it again. Nani and Joe were the best. Love them

At a time it felt as if why we are subjecting ourselves to the brutality of waking up at 130 AM, bearing super super cold and windy weather, and then biking down empty stomach. But the experience has to be one of the best of all the experiences we have had. It is an early morning but prompt start; it is cold at the top and the winds make it worse (we found a large rock and stood behind it for a long while). If you can have a tripod for a time lapse of the sunrise it is fantastic. The scenery is beautiful. The bike ride down felt like the instructors were well in control. It is more like a skateboarding that a bike ride because you hardly ever pedal or break into a sweat. However you do need to use the brakes quite a bit else you feel out of control. The stop at Paui is a nice one for a much needed breakfast. Overall very very fun experience

Staff was amazing! So helpful and compassionate. Joe especially kept us entertained with his stories! Enjoyed stopping in the little town for breakfast

Nani, Everett and Joe were amazing!! The early morning is definitely worth the wake up. The guides were fantastic and took all riding abilities into play. Options to stop if uncomfortable were easy. Hauling ass down the hill for the adventure seekers was also GREAT! The information we learned was fun and educational. My only advice…there is no damn coffee anywhere for the first five hours and it’s stupid early so make some and bring it with you. Maybe a pair of gloves. It is cold and I like cold weather.