Evergreen Lodge at Vail

Hotel is just enough for a night over w/pets but needs major room renovations. Staff is very friendly & courteous.

There was no air condition in the room, and there was no service to help with this in the early morning (could not sleep). It always sucks when middle or lower class people pay to visit Vail or anywhere nice, and they end up with service from the hoods they worked so hard to escape. In fact, you sometimes get better service for way less money in the very places people speak down about. Without the the comfort to get a night's rest, I was miserable and could not focus at a conference I had to attend here. Apart from the nice indoor jacuzzi and pool, the basics of decent service are overlooked by whoever manages this place. Profit will always remain supreme at the expense of "regular" people.

Absolutely trashy spot. People openly vaping in the lobby in front of my kids, INDOORS! We are here for a gymnastics match/competition and this is highly inappropriate. Get your bar customers under control. This is highly unacceptable and illegal. Staff didn’t care. Won’t be returning after this event. Response to owner: check Saturday evening 9/14/2024 around 8:30pm. Two women dressed up for the nearby Oktoberfest event exiting the bar into the main lobby. Also when they went to the restroom in the lobby and exited around the same timeframe. You can see one of them putting stuff up to her face and immediately blowing smoke out. I’m sure when you investigate yourself, you typically find you’ve done nothing wrong. How it goes. We will be staying elsewhere in the future due to this situation. It’s not your staff I’m upset with, it’s the other patrons. Having a gymnastics competition during an Oktoberfest celebration and housing both parties at once is a major oversight for promoters and sponsors in the area. I’m not the only parent who witnessed it and was upset by it. Probably just the only one who said something publicly. A few of us discussed it in the gym and have decided not to participate next year if the events are scheduled at the same time. We witnessed a fight in front of the gym between intoxicated parents on Saturday afternoon and multiple drunken incidents with patrons of the nearby restaurant and shop district. Exactly what I want my children exposed to 🙄