Fairfield Inn & Suites by Marriott New York Brooklyn

I’m writing to express my disappointment with my recent stay at your New York location. As a Platinum Elite member who used over 200K rewards points to book this stay, I expected a wonderful vacation with my family, but the experience was far from satisfactory. Here are the main issues we encountered: 1. Non-functioning elevators:This was incredibly frustrating! We waited over 25 minutes every morning for an elevator, which is absolutely unacceptable, especially being on the 19th floor. It turned what should have been a simple part of our day into a major hassle. 2. Unclean room/Non-working toilet flush: The bathroom toilet flush was flimsy, and the air conditioning unit was dusty. 3. Poor breakfast quality and disappointing Welcome Gift for Platinum Elite member: As a Platinum Elite member, I’m used to being welcomed with a choice between points or a thoughtful gift. This time, though, the “gift” was just a couple of bottles of water, which felt underwhelming. Unlike other Marriott properties worldwide, there wasn’t even daily water provided, which was a significant letdown. The breakfast was also pretty basic, not quite the quality I’m used to at Marriott. To make things worse, the area outside the hotel was full of garbage bags and had a constant unpleasant smell, which definitely didn’t add to the appeal. Given these issues, I’d like to request a refund of the points used for this stay. I hope these concerns will be addressed to improve future guest experiences.

Wir waren mit einer größeren Gruppe zu Gast in dem Hotel. Die zentrale Lage ist ideal um die Stadt zu erkunden. Die relevanten U-Bahn-Stationen sind in unmittelbarer Nähe. Die Zimmer sind ausreichend groß und der Service im Hotel ist sehr freundlich.

We stayed at the hotel with a larger group. The central location is ideal for exploring the city. The relevant metro stations are in the immediate vicinity. The rooms are large enough and the service at the hotel is very friendly.