SpringHill Suites by Marriott Jacksonville North I-95 Area

Not a terrible hotel, but far below my experience at other Marriott hotels. Customer service: Poor. I entered the hotel to check in, and greeted the lady at the front desk. Without even looking at me she just said, "ID?". I handed it to her and she starts clicking on her keyboard. After a minute, she looks up and reads me a script, "Thank you for being a platinum bonvoy member...", but after that loses interest again. Very rude. Most others at the front desk are very rude and unwelcoming, except the gentleman working the desk in the morning. The manager is actually very nice and helpful, why can't her employees do that? Other (non front desk) staff are actually pretty nice if you get a chance to interact with them. Room: Nice. Spacious room with small kitchenette - sink, small counter, microwave, and fridge. Bed and pillows were comfortable. A/C works well. Not modern but decent bathroom. Amenities: Nice selection for breakfast - eggs, sausages, bacon, bagels, waffles, cereals, oatmeal (with many available toppings), and they even had non-dairy milk which I like. The exercise room is very small, broken equipment, NO water (why?) Guest laundry has one washer, one dryer. Coin operated, but if you don't catch the hotel manager before she leaves for the day, the front desk will not help with quarters. They'll tell you to drive around and ask for quarters at a local store. Housekeeping: The room was clean when I arrived, but housekeeping never touched my room again during my seven-day stay. After a few days I asked one of the housekeepers on my floor if they were going to service my room, and she looks at her clipboard and says, "Sorry, we were supposed to today, but didn't have time. We'll do it tomorrow." That same thing happened for the next three days. I had to stop them and ask for towels at least, every couple of days. If you can live with a rude, unhelpful staff, not a terrible place. But I think I'll look at other options next time I'm in Jacksonville. Nearby activities: There's a lot of shopping and dining options just down the road. Very close to the airport. Close to both the 95 and 295 so getting around Jacksonville is easy.

Hotel not cleaning rooms each night. No door signed to request cleaning. Not only that, but the hotel did not have any clean towels upon request. The bathroom is outdated, with a nasty tub and shower. The hotel has paid washer/dryer but the front desk doesn’t offer quarters. If you want quarters you need to go to the old bar around the corner.

Worst hotel experience of my life. The black woman at the front desk was incredibly rude and unhelpful in the midst of a hurricane evacuation and nearly turned us away, despite having valid reservations. The room was a mess and obviously hadn’t been cleaned in weeks. There were stains on the bed and 2 (!!!) dead cockroaches in the shower. Was expecting a much better stay but this hotel couldn’t live up to the bare minimum!