Central Park Bike Tour with Live Guide

I am writing this review as I have tried to contact the shop via two separate e mail addresses info@bikerentalcentralpark.com and support@bikerentalcentralpark.com with my 12 digit ID Ticket number in the hope to resolve this privately but I have had no response in almost a week so do not feel I have any alternative but to let people know about my family’s experience which was terrible. Firstly, at the beginning of the tour the guide who I believe was called Sergio swore in front of my children using the “F” word which is totally inappropriate. He didn’t seem to care about this and carried on swearing which was in relation to his ex-wife. He then asked where we were from and I when told him the UK, he said nobody likes the Brits (seems funny you like our money though). He then tried to retract this and said people hate the French and Argentinians. What sort of comments are these and got to do with a bike tour around Central Park? Whilst riding around Central Park, he rode off on his electric scooter and depending on where you were, you could not hear what he was saying which for a guided tour is pretty useless. Finally, to top it off, when we returned to the shop, my daughter started to drink an energy drink. He then started to offer his condescending opinion about energy drinks to my daughter about how bad they are for your health and this from a man who smokes! I neither asked for his unrelated opinion nor welcomed it. Against all my better judgement, I even gave this disgusting, self-opinionated narcissistic person a tip to which he didn’t even have the common courtesy to thank me. The information on the guided tour was pathetic too. I got more information on a 30-minute horse and carriage ride than a two-hour bike tour. We also did not receive a bike helmet which is stated on the website which I regard as a health and safety violation. I did not address these issues at the time due to embarrassment and upsetting my wife and children who do not like confrontation. It’s your choice and I’m never one to complain, but I would seriously think very hard about using this company. The staff in the shop look like they are being forced to work there against their will, the interaction and customer service is that bad.

The park itself was pretty. Bike chain kept failing, seat could not be adjusted and no helmets provided. Guide seemed bored and made lots of politics commentary. Liability for this trip could be huge for Viator. Sideswiped once by speeder reading her phone.

Our bike guide Sergio was very good and friendly. The tour covered what you'd expect to be able to see in 2 hours through Central Park. What I was disappointed in was the logistics when you got to the place to star the tour. People were returning bikes as we were just being handed off the same bikes. No cleaning, wiping them down, no adjusting of bikes, etc. We were never given Helmets (the whole group) although tours says they were included. I think a little more prep time in between rentals/tours would be a nice touch.

Tour guide gave interesting information but sometimes it was hard to hear what he was saying. Maybe having a smaller group might help.

My sister and I biked the Park with Sergio. He was very knowledgeable and entertaining company. We had a great time riding with Sergio and hearing good stories and interesting facts around the park. He was bike safety conscientious, and we had no problems with the rental bikes.