New York City Sightseeing Tour by Coach

Our guide Erica was very professional and personable. The driver was personable as well. My concern here is that I did not get what was advertised and what I paid for. First, there was no motor coach. It was someone’s personal mini van with bald tires (I snapped a picture). Glad it was not raining. I can imagine the van hydroplaning. There was no tour of Harlem nor Brooklyn. When I asked if we were going to see Harlem, I was told by our guide that Viator’s site had mis-information. The guide then called her office and was told that the tour could not be extended to include Harlem (another hour or two). Somebody is lying. Perhaps the FTC, State of New York, and Department of Transportation can figure this out from an impending complaint into this suspicious and maybe fraudulent activity. By the way, if you decide to take this minivan tour, they only accept cash tips. They don’t take things like Zelle or cash app.

Due to airlines connection delays, we were not able to make the New York City Sightseeing by Coach and could not get refunded for this excursion. I’m sure it would have been a wonderful experience.

Erika was an excellent tour guide. Very knowledgeable about the city and its history. We had a lovely time on the tour. Thank you!

We did not get full 8 stops or visit Harlem. We had 6 people on board. 2 German 4 English speaking. Although the Germans both spoke English our Austrian guide favoured them on and off coach. We had to endure tour in German as well! Tour lasted just over 3 hrs not as advertised. Small coach was great and angelo very good but Erika not the greatest.

We did not do all and see all that was advertised on this trip! That was a BIG disappointment! We did not see the Empire State Building, we did not go through Harlem, we stopped for 25 minutes at Eataly (BIG waste of time, we could use the restroom here which was nice, but this was a 5 minute stop at most, we wasted a lot of time here where we could have seen more stuff!), we did not see Lincoln Center for the Performing Arts nor stop for the photo, we did not stop at the Flat Iron Building for a photo, we did not walk in Little Italy or Chinatown (we drove through quickly so we didn't even get many photos), they weren't even going to take us back to Herald Square where it says the tour ends... They did end up taking us back closer though because I told them that they said they would and I was holding them to it. Our tour guide knew lots of information, but at some stops I had to prompt for information based on my own knowledge. This was actually a below average tour and I would not advise anyone to take it. They also charged us $10 more per ticket than they showed on the site. The driver was more worried about being stuck in traffic than showing us everything advertised on the site.