Abdullah In Ichan Kala Guest house

Very well located. The most expensive and worst hotel of the four on our route. Breakfast, which was announced upon check-in to start at 9 a.m. (which is very late), was delayed …

Very well located. The most expensive and worst hotel of the four on our route. Breakfast, which was announced upon check-in to start at 9 a.m. (which is very late), was delayed …

A few weeks before the trip, Abdullah, the owner of this property, wrote to me asking me to confirm the booking and offered a transfer from the Urgench railway station to the hotel. I confirmed the booking and requested the transfer. My wife and I arrived in Urgench an hour before check-in and received a message from Abdullah stating that the booking was being canceled because I had not confirmed it. However, the taxi ordered for the transfer arrived to pick me up. We arrived at the hotel and met with Abdullah. He justified his refusal to let us check in by citing overbooking, and at the same time, he turned away another guest who had a booking with him for that same night. Instead, he offered us a room in another house owned by a different host. We also requested a return transfer for the morning. The room cost the same as the hotel itself. When we tried to pay for the room by card instead of cash, he forced us to pay an additional 3% commission on the total cost. The room was terrible (see photos). There was a terrible stench of poorly cooked lamb, and right outside the door, about 10 men of a rather unrefined appearance were sitting and loudly having lunch. There was construction going on outside the window, and the workers were looking directly into our room. In the evening, a perforator was operating in our wall. The owner himself came to us again to collect payment for the return transfer and once again tried to force us to pay the 3%, but this time on the full amount including the hotel—meaning he tried to charge the commission twice. Furthermore, Abdullah kept mixing up the times for the taxi. Since it was critical for my wife and me to get to the airport on time in the morning, and the place itself seemed unsafe, we decided to quickly leave for Urgench on our own and checked into a hotel there. In conclusion, the hotel owner is, at best, abusing overbooking practices, and at worst, is a petty fraudster. We do not recommend staying here due to the high risk of being left on the street or in a dangerous location. A few weeks before the trip, Abdullah, the owner of this place, messaged me asking for confirmation of my reservation and offering a transfer from the Urgench train station to the hotel. I confirmed the reservation and requested a transfer. My wife and I arrived in Urgench an hour before check-in and received a message from Abdullah saying the reservation was being cancelled because I hadn't confirmed it. The taxi I'd ordered through the transfer service, however, arrived to pick me up. We arrived at the hotel and met with Abdullah. He claimed he'd overbooked us and simultaneously turned down another guest with a hotel reservation with him for the same day. In exchange, he offered us a room in another building with a different landlord. We also requested a return transfer for the morning. The room cost the same as the hotel itself. When we tried to pay by card instead of cash, he charged us an additional 3% commission. The room was terrible (see photo). There was a terrible stench of poor-quality boiled lamb, and right outside the door, 10 men of far from "intelligent" appearance were sitting noisily dining. There was construction going on outside, and the workers were peering right in through our window. That evening, a drill was working in our wall. The owner himself came to us again for the return transfer and again tried to make us pay 3%, but this time on the entire amount, including the hotel—in other words, he tried to charge a commission twice. Abdullah also constantly messed up the taxi's arrival time. Since it was critical for my wife and me to catch our flight that morning, and the place itself seemed dangerous, we decided to leave for Urgench on our own as soon as possible and checked into a hotel in Urgench. Ultimately, the hotel owner is, at the very least, abusing overbooking, and at the very worst, a petty scammer. We do not recommend staying here due to the high risk of being left on the street or in a dangerous place.