Adonis Valberg Hotel

Terrible reception!

I'd like to respond to your feedback, which I left under the notice of my partner, Nicolas Bourgoin, to whom you invented a bunch of lies with the sole purpose of turning the tables and shifting the blame onto us, rather than taking responsibility for your own mistakes. We arrived at 11 p.m., as planned and confirmed with the hotel earlier in the day. We were told that the keys would be left at the reception desk, since the front desk closed at 6 p.m. When we arrived, there were no keys. We then called the emergency number posted at the reception desk, but never received an answer—I even have a video proving the number posted, since you accuse us in your response of having "called the wrong number." The next morning, the receptionist came to apologize, acknowledging her own mistakes: "Yes, I saw your calls, but my phone was on silent. I'm really sorry, it's the first time this has happened." » This therefore contradicts your response here, where you claim that we called the wrong number. You also claim that our review was made in bad faith because smoking is prohibited in the apartments. We have never smoked in our lives, so this comment is completely unfounded and dishonest. You also add that we did not pay the stated price. We have proof of payment of €129, which will be attached to this review. Another false point is that the mountain view advertised over the phone simply doesn't exist—the photo evidence clearly shows a view of fir trees, nothing else. Finally, you ask why we didn't make all these comments when we handed over the keys. We already spent more than 10 minutes discussing it at 10:30 a.m., when the receptionist came to bring us breakfast. After a night like that, all we wanted to do was go home. The most unfortunate thing about all this is that rather than admitting your mistakes, you prefer to make excuses and accuse your customers of liars. P.S.: Bonus photo of the dirty pillowcases. And we gathered the towels in the same place as we do when we leave each hotel, like people who respect the housekeeping staff. In conclusion, of course, readers will understand your bad faith, since we've backed everything up with evidence. 😉

Ideally located accommodation in the center of Valberg, studio with a large comfortable bed, impeccable cleanliness, excellent welcome from helpful and friendly staff