All Suites Appart Hôtel Bordeaux Mérignac Aéroport

Avoid at all costs!!!! I've never seen an apartment hotel like this… a place where you feel completely unsafe. The cleaning was horrendous, not done at all… the sofa had a stain that leaves much to be desired, not to mention a sewer smell in the apartment, and to top it all off… rust coming out of the shower (brown water). The apartments are clearly not maintained by the owners! Luckily, cancellation was impossible, and the reception still gave us a full refund. We were able to book somewhere else. I absolutely do not recommend it!!

I stayed at this hotel for a month. Overall, the rooms are spacious and comfortable, and most of the staff are welcoming, friendly, and professional. On these points, the experience was positive. However, I must report a serious problem concerning a receptionist named Cédric. His attitude towards guests is particularly unpleasant, haughty, and disrespectful. When I went down to report a simple issue—sheets left on the table, an unmade bed, and the room not being cleaned—he responded coldly and arrogantly, stating that "it's hotel policy," without any attempt to listen or show any consideration. After speaking with other guests, I unfortunately found that this behavior is not an isolated incident. Several people mentioned the same unpleasant attitude and a clear lack of customer service. In a hospitality profession, where respect and consideration are essential, this type of behavior is deeply inappropriate. Fortunately, another receptionist then took the situation seriously and immediately contacted the housekeeping staff, who resolved the problem effectively. I thank him for his professionalism. It is truly regrettable that a single person could tarnish the image of an otherwise pleasant establishment. I sincerely hope that this feedback will be taken into account, so that the welcome extended to guests meets the expected standards in the hotel industry.

Hello, I am writing to express my experience at their establishment to management. I am extremely disappointed and deeply hurt by the behavior of a receptionist named Amine regarding the rental of suite 419 in Building E on January 31, 2026, and the extension of my stay until February 1, 2026. This young man was extremely arrogant, disrespectful, outrageous, and very threatening, bordering on abusive, and truly aggressive. I calmly and respectfully explained that I wished to extend my stay until February 1, 2026, and that there was a problem with the heating in my suite. This young man dismissed me with such arrogance and aggression that it unfortunately does not reflect the professionalism and respect a hotel establishment should show its valued customers. After I had paid my security deposit and tourist tax, he directed me to suite 420 in Building E, which was already occupied, using a new keycard. By a client, when I returned to reception to explain the dispute, unfortunately, this young man had finished work and the reception was closed. I followed the instructions on a note posted on the reception door, which included the security guard's number. He was very professional and respectful towards me and found a solution for me, spending over an hour and twenty minutes providing a new suite to rectify the mistake and the lack of professionalism and attention to detail shown by his reception colleague, a young man named Amine, who was very arrogant and extremely aggressive. Furthermore, the next day, this young man was once again threatening and aggressive in his behavior, very insistent during the suite check-in. He entered my room directly, even though I had asked him to wait five minutes while I got dressed. He took it upon himself to open my door without my permission and, once again, disrespected me. He told me in a very curt tone that I had to evacuate the suite as quickly as possible if I didn't want to have This resulted in additional charges and made me feel extremely uncomfortable from 11:45 AM onwards, without apologizing for his mistake, his lack of professionalism, and his disrespectful behavior the previous day, which had caused me to waste 1 hour and 20 minutes trying to find a new suite with the security guard, who was very professional and respectful. I hope to bring this kind of disrespectful, unacceptable behavior to the attention of management. This behavior towards the hotel's clientele reflects very negatively on the service provided by the staff. Once again, upon checking out of the suite, when I went to reception to indicate that I had vacated it, this young man was disrespectful, arrogant, and aggressive in his remarks, without apologizing for his mistake the previous day. He even told me I was blacklisted at the hotel. I hope I have brought this to the attention of the hotel management, who will hopefully take the necessary steps to ensure that their reception staff never again exhibit this type of behavior. This is unacceptable and inadmissible towards its valued customers. Sincerely