Aloft New York Brooklyn

I had a reservation at Aloft Brooklyn, but unfortunately I was unable to arrive because my flight was cancelled by the airline. Despite this being a case of force majeure and completely beyond my control, I was immediately marked as a no-show without any form of consultation. The full amount was charged, and the hotel showed absolutely no understanding or goodwill whatsoever. There was no willingness to think along, no alternative offered, and no compensation of any kind. This way of treating guests feels extremely unreasonable and purely focused on collecting money, regardless of the circumstances. It has completely destroyed my trust in this hotel. I therefore cannot recommend this hotel at all, especially if you are dealing with unexpected travel issues. So consider this a warning: do not book this hotel if there is any risk of travel problems.

I have been a longtime user and guest of Marriott hotels & brands for YEARS, especially the Aloft brand in particular - the Aloft New York Brooklyn is by far the WORST Aloft/Marriott I have EVER stayed at. Customer service from the front desk and staff THROUGHOUT the stay was abysmal and horrendous. Half the time you couldn't even find someone AT the front desk to help you out with anything, and when they were there, they literally would drag their feet or pretend to do something when they actually weren't! Anytime I requested or asked for something, I would be told it's 'done' and that I'm 'good to go', but inevitably I would find out that NOTHING had actually been done!! This led to me also receiving very rude interactions with the housekeeping managers, who would act like I was in the room without permission due to the lack of communication between any of the staff here regarding my check-out times and other such issues. As for the hotel itself, it clearly is not being properly maintained, and things are grimy, dented, and nasty throughout the rooms and halls. The door handle for my first room literally BROKE, and doors throughout the building all have half broken, drooping door handles...scuffs, marks, and broken bits EVERYWHERE. It shouldn't be that hard to maintain a relatively new hotel if there was an effort AT ALL put into it, but the staff/management here clearly DOES. NOT. CARE. AT ALL. OH - and watch out for scams here when it comes to charges they'll put on your card!! They created a second folio and had multiple duplicate charges for the SAME room and the SAME nights, and have refused to remove them!! I have disputed the charges on my card and filed complaints with Marriott regarding the shady, scam-like activities that the management at this hotel engages in. Needless to say, I will NEVER stay at the Aloft New York Brooklyn Hotel EVER again - and I highly recommend that all of you steer WELL clear of it as well.

This was absolutely worst hotel let me start off by when you first walk in your greeted by a beautiful lobby and an impression that there’s a rooftop where you can enjoy we get to our rooms in the rooms are already tiny so you wouldn’t think that it would be much to heat the room I was in a cold room literally 60° room for four days. You could literally see the smoke coming out of my mouth mind you I travel with three of my children so all my children really wanted to do was watch TV. Unfortunately the TV are on the walls for show which we were told by front desk staff and does not work on the website. It states that it worked all my last day here they finally brought me a portable heater and unfortunately the room is still cold it takes the room up to 72°. I was very unsatisfied. Staff is not that friendly due to the location. I expected better mind you. I spent a total of 500+ on the room so I definitely thought the TV and heat would’ve worked. Definitely should’ve booked next-door at the Sheraton hotel.