American Motel

10/10 Very clean. Pet friendly. Staff was very helpful and nice

If you can, stay somewhere else. We initially booked our room for one night. For a cheap motel the room was fine as it was fairly clean and had basic amenities, no microwave in the room, but for a cheap motel it was perfectly acceptable. The customer service, however, was a completely different story. Our first night there we had a pretty late night/early morning so around 9am the next day I rebooked our room online so we could stay and sleep into the afternoon. Sometime between 10 and 11am we received a call from the front desk stating that I had to sign some paperwork for the extra night. I said that I would come down sometime in the afternoon after we woke up to sign the document, at which time I was told that if I didn't come down to sign before 11, I would be charged a late check- out fee. FOR A ROOM I BOOKED ON CONSECUTIVE DAYS. So I got out of bed, got dressed, and went down there. Then at about 1pm we got another call that they were coming down to our room to talk to us. Upon arrival they stated that someone had complained that they thought someone was "smoking drugs" in the motel to which we said, "Do you smell anything in here?", and they went away. Then the next day I find an additional $150 charge on my debit card and when I called them they stated that there were makeup stains on the comforter, which was true (but do they not have washing machine??), and also damages to the tub, which was absolutely untrue. There were slight cracks to the linoleum which were there when we arrived but I didn't think I had to make note of it to the staff since I figured they must already be aware. I wonder if the owner knows that his manager is trying to sell bottles of wine to guests at the front desk, and is probably pocketing extra money from people who book online, claiming that they have to pay the difference between the online price and their usual rate??? Hands down the most unprofessional "hospitality" staff ever.

We had an extended stay here at American Hotel . Christina was amazing and very attentive. The room was clean and recently updated which was great. Over all our stay was nice .