ASPIRA RESORT KLONG MUANG KRABI

I booked a 2-night stay to attend a wedding. On the first night, around 1:00 AM, the power went out and remained out until morning (7 hours before our checkout). My friend and I decided to find a new hotel to prepare for the wedding. During the power outage, we were unable to contact any staff; only security was available and couldn't provide any answers. We contacted Trip.com, who provided excellent assistance, but even Trip.com was unable to connect us to the hotel. We finally contacted the hotel at 8:00 AM to check out and receive our deposit back. However, the hotel did not compensate us in any way; they didn't refund the cost of the first night's accommodation or the breakfast we didn't eat. Trip.com handled the refund for that. Please think carefully before considering staying here.

Honestly, I do not understand the positive reviews this hotel has. The only possible explanation is that the people who wrote them either do not travel at all or have absolutely no point of comparison. And frankly, after experiencing this hotel firsthand, one cannot help but feel that some of the reviews may have been written by the hotel itself — the reality on site is in complete contradiction to what is presented online. As the owner of a travel agency, I have traveled extensively and stayed in many hotels around the world, but this stay was a massive mistake. Unfortunately, I must say that I have never experienced anything like this in my life. The hotel presents itself as a 4★ property, but the reality is far from it. The rooms are not comfortable, feel neglected, and the overall standard does not match the declared category in any way. Any sense of comfort ends very quickly. The staff is completely dysfunctional. They do not resolve problems, do not fulfill requests, and do not respond even after repeated complaints. They only smile, but in reality, you are completely irrelevant to them. Services practically do not exist. There is absolutely no chance for rest or relaxation. Noisy guests, especially Indians and Russians, ensure that your stay turns into a literal horror experience. Doors slamming even at 4 a.m., constant noise in the corridors, no rules, no respect. Alarms go off repeatedly because doors are not properly closed — and even after multiple warnings, the staff does nothing. Another major disappointment is the swimming pool, which is dirty and hygienically questionable. If you are looking to take an infection home with you, this is a great choice. Otherwise, stay far away from it. Overall, the hotel does not meet the 4★ standard at all — neither in services, nor in attitude, nor in environment. If someone is looking for stress, noise, chaos, and complete disregard for guests, they may be satisfied here. But if you are looking for a vacation, peace, or at least a basic level of service, avoid this hotel at all costs. I absolutely do not recommend this hotel. Unfortunately, this is not a matter of bad luck, but a long-term, systemic problem of the entire property.

We spent three nights here and enjoyed our stay very much. The room was spacious and clean. The staff was very friendly and accommodating. We also found the area very nice – quite quiet despite being on a main road. We didn't try the pool.