ATAKOSK HOTEL

I recommend it to everyone. I went twice and was very satisfied. The internet, food, location, etc. were all great. Only the price is steep, but it's worth it.

We stayed in a wonderfully spacious room. The breakfast was very good. There was a nice variety. It was spotlessly clean.

We booked two rooms at the Ataköşk Grup Hotel in Ankara via Agoda on February 9th. However, we mistakenly booked for February 14th, when we intended to stay on February 15th. We realized the mistake immediately and wanted to correct the reservation date, for which we had already paid approximately 9,400 TL. Immediately after making the reservation, we called the hotel and contacted Agoda. We continued to send emails to Agoda almost daily and repeatedly called the hotel. The hotel told us that the issue should be resolved by the website, but the website stated that the hotel could contact us directly to help, as if they were mocking us throughout this process. Despite this, our request to change the reservation date was consistently denied. We couldn't find a phone support line at Agoda; we only received standard email responses. Unable to resolve the issue, we still traveled to Ankara and had to stay at another hotel, which we also paid for separately. Despite immediately noticing the mistake, they remained indifferent until we reported it, and showed no flexibility whatsoever. We no longer have any demands from Agoda or the hotel; we simply want to share the inconvenience and disappointment we experienced.