Avala Resort & Villas

The stay was excellent, I highly recommend it. It was quiet, clean, and beautifully organized. The restaurant was also neat and clean.

Excellent and beautiful place, it has everything nearby: the beach, the old town, the bus station, the staff are super friendly, and it has a view towards the beach and the city walls.

I rarely write a negative review for any hotel, as I understand how challenging it is to satisfy guests in this industry. However, this property made little to no effort to deliver even basic hospitality. From the moment we checked in, the experience went wrong. Our room keys were mixed up, our reservation was entered for one night instead of two, and most of the staff we encountered were dismissive and rude. There was one front desk associate who was genuinely kind and helpful, but the rest of the team set an unwelcoming tone that carried throughout our stay. When I addressed the poor service, I was told I should “understand” because the team had experienced a long season. That response is unacceptable. Every guest deserves to be treated with the same care and respect, whether they arrive on opening day or at the end of the season. The situation was made worse when staff entered our rooms despite “Do Not Disturb” signs being displayed. This is an inexcusable breach of privacy and completely unacceptable. It’s clear that the issue lies in management rather than the individual front desk staff. We observed a lack of leadership, accountability, and training. The team appeared unsupported, which directly affects the guest experience. The rooms themselves were mediocre—something that could have been overlooked had the service been attentive and professional. Unfortunately, it was not. Lastly, I urge future guests to review their folios carefully. We encountered billing inaccuracies and found the handling of charges to be misleading at best. In short, this hotel is poorly managed, lacks basic guest service standards, and shows little concern for feedback or improvement. I truly regret staying here. Positives are the pool and the location but that is it!