Axel Beach Ibiza - Adults Only

WARNING! DO NOT STAY HERE. SCAM! Checked in for my two night stay, hotel asked to take €150 deposit on my credit card incase of damage to the room. I understand this as people do damage rooms in Ibiza. Paid the deposit and went to my room. Few items in the fridge such as soft drinks, a few beers and a bottle of white wine. Didn’t drink any items as opposite a shop so cheaper to buy water and alcohol to drink in the room from there. Checked out of my room on the 1st November. Simply gave my room number and the key back. Wasn’t asked if I had any items from mini bar. Just thank you for your stay and goodbye. No room inspection, so assumed deposit refunded. A few days passed and not only did I not have a refund for my deposit but hotel also charged another £35 to my credit card. I messaged the hotel on booking.com where I booked it. They replied almost straight away saying I had €190 worth of mini bar charges. I replied instantly stating that I did not have anything from the mini bar. No reply from them. I sent multiple messages and nothing back. I searched online and managed to find an email so I emailed them my dispute. Around 10 days passed and they emailed back saying that €190 worth of items were missing from the mini bar. I emailed back straight away again asking for proof of this. Another week passed. They sent a list of items that I had apparently drunk. This list is large and I was staying in the room on my own for two nights only and hardly in the room as out for halloween and seeing friends. Please see picture. None of these items were ever in my room. So either the maids have taken them and said they stocked my room or just missed the items off and not done an inventory when getting the room ready for my arrival. This I find funny as they do one for when they clean it. They must have done one for the previous occupants so would know that these items were not in the room. Someone is lying at some point of the period of changing the rooms over. It looks to me like a scam to not give deposits back. I have read other reviews where the hotel have not refunded deposits where people have trusted the hotel and not had the room checked on check out. I urge any one that takes the risk to stay here, which I highly recommend not doing, on check in to ask the hotel to come up to room to check everything including mini bar. And then when you check out get them to check the room too with yourself there other wise they will lie and not refund you your deposit. Take pictures, take videos for evidence. They are out to get tourists! I have disputed this with my credit card company who refunded the charges and now waiting to see if the hotel dispute the claim. PLEASE be vigilant staying here and always cover your back! IN RESPONSE TO YOUR REPLY: Not once was I given the chance for a room inspection at check out. Otherwise I would have course taken this. And this obviously is not standard procedure as I have seen other reviews when the same has happened. You took a picture of the fridge. Well done. Thats exactly how it was when I entered the room. It was never stocked to what you say it was. I also find it hard to believe you have a bottle of champagne in every room mini bar. It clearly was end of season and you were trying squeeze every last bit of money out of guests. Either that or your staff are stealing the mini bar stock knowing the guest will be charged. Maybe you should bag check them on leaving. Either way you need a process in place to protect the guest, thats if you care. You can try and deny this all you want and call me a lier, which I also take offence to but I did not consume any of the mini bar so I URGE URGE URGE future guests to check your inventory and room WITH hotel staff at check in and check out.

Excellent place

Scammers. They charged me a €300 deposit at check-in, then at checkout said they’d refund the deposit to my card, and it would take around a week. Over two weeks later and I still didn’t have it, I emailed and said so. They replied saying they did and to raise it with my bank. My bank ended up having to raise it with the card provider to get me my refund, and months later I’ve been told that the hotel are challenging it! Very dodgy service would avoid.