B&B Villa Milano Expo

It's been over a month since I stayed at this B&B. I waited so long because I was hoping Booking would somehow give us a minimal refund, but that wasn't the case. Everything vanished practically without even proof of our having actually stayed there, because the dear B&B owner didn't authenticate us, and in fact we received an email saying we hadn't been booked. My boyfriend and I stayed there for EICMA 2025, and we chose it for the parking and especially for the kitchen. Guess what? The kitchen wasn't usable; there was only a small fridge, a mini-microwave, and some breakfast items (juice, jams, coffee, yogurt, some even expired, milk, various cereals, and stale snacks; once there was even butter). We had specified that we needed a savory breakfast, as this has been our habit since childhood, and the only savory thing we found was bread, only two days out of four. Six days without being able to cook anything at all, with an unusable stovetop that was purposely covered, the gas turned off, and cutlery and pot drawers in truly pitiful condition. In a kitchen cabinet, there were open coffee grounds, jars of expired lentils, crumbs, and animals. There were absolutely no cooking utensils, and the worst part was that the cups and saucers used by guests had to be left in the sink, where there were absolutely no sponges, much less soap. We were told to leave them in the sink because the owner would load the dishwasher that evening. Absurd. The hygienic conditions in the kitchen were truly appalling. The owner watched the camera every second and offered us no welcome whatsoever, without explaining anything about the property. Cleaning was done superficially, and one morning it wasn't even done; the cleaning lady didn't want to come that day... we had to dry ourselves with dirty towels. There were no mosquito nets, and we couldn't watch anything on the TV.