Baymont By Wyndham Cuero

The staff was nice. That's a really low bar of expectation for a hospitality service, but that's the only nice thing I can say for this hotel. To start with, this is not a hole in the wall, off the beaten path hotel. It's on a busy roadway between I35 and Houston. The parking lot was full. Lots of guests. When you drive up to the hotel, the landscaping is bad. The windows in the lobby have a film on them. When you enter the lobby, the entry rug has an 18" long tear across the logo. This is the part where the staff is nice. Once I checked in, I was given a two keys total. I had two rooms. I thought that I should have more keys but we were going to a wedding and only had a short time to get ready so I didn't question it. I was told that I should drive down to the end of the building and use the side door to get in because it was close to my rooms. The staff also told me that I didn't have to use my key to get in, just pull the door really hard. I didn't like that because, ya know, safety. But down and around and in we went. The smell in the hallway was bad. Like wet carpet that dried sour and then air freshener over the top. Not an auspicious beginning.Only one of the two keys worked. Had to go back down to the desk and have keys reconfigured. Received 4 keys this time. Now the room. The carpet had large spill stains in the entry way. It was a Double Occupancy/2 Queen Bed room and it had one lamp. for the whole room. No mirror in the room itself, just in the bathroom. The walls were chipped. There was paint from the walls on the doors and door frames. 3 lights on the vanity in the bathroom and one was burned out. Stains on the bed dressings. The air conditioner sounded like it was grinding ice all night. The A/C was bad like that in both rooms. It was funky. I'm not a snob. I've slept in some rough conditions. But this is a name brand chain in what is a busy town with lots of guests. It should be better. Its as if no one is even trying anymore. So like I said... The staff was nice.

One of the beds had hair, dirt, and crumbs so obviously they just remade the bed without changing the bedding. Now my infant has rashes/skin irritation all over his body after staying. Food was left on the floor so it wasn't even vacuumed. Lord knows they didn't change out the towels either. The breakfast was okay.

...excellent customer service and good location 👍 👍 👍