Baymont By Wyndham Freeport

Very enjoyable stay

Front desk staff was awesome, very professional, courteous and friendly, room was very clean bed was very comfortable

The innkeeper was friendly with a smile and accommodating with offering where I'd like my room. She was training a young man that had a flat affect especially in comparison to her. She failed at sharing any information regarding amenities, rewards program or breakfast details. It would have been a nice if they would have offered the coffee bar in the lobby as more of a welcoming feel. After all, most guests are traveling. I shared with her that I found a $20 difference in price had I reserved that day instead of the day before, but she just said, "hmm." Another missed opportunity to talk about the rewards program and train with an attitude of "we're not in the hotel business, we're in the customer service business, our brand is important." I mentioned that after the long drive I think I'll have a coffee. She said, I don't know if it's hot, or how old that is... The hotel itself had a welcoming feel when you walk in. It has obvious signs of age with older decor. It appeared to be clean. Walking the hallway to the room I became nervous as I wondered if the rooms with unattached doors were broken or under construction. There were no warning signs and I wondered if I was safe and what would happen if a kid ran to it. Our room was in desperate need of an actual cleaning and repair. The alarm clock was caked with dirt and grime and wasn't plugged in likely because the outlet on the lamp wouldn't hold a plug. It simply fell out, even after pulling the tongs further wide. I had to move the nightstand away from the wall to plug in my cell phone. It's okay to have obvious signs of age with nics and scrapes, older decor etc, but it was simply not clean. Expect questionable stains on the bedding. Stain remover and some bleach may have gotten it out. Although the outer part of the microwave could have used a good cleaning, I needed it, I opened the microwave and found the glass plate caked with what looked like melted cheese. Omgoodness! I took the plate to the front desk and showed them noting it was a health concern. I told her about the condition of the room but she just said, the microwave was apparently missed during the cleaning. She sent the trainee to a room to get a replacement and offered a room the next floor up. Reminding her that I preferred the bottom floor, she informed me there wasn't one available. I told her that we were already settled and didn't want to lug our stuff again, after the 7 hour drive we were exhausted. No offer to help. No offer of a discount... or hot coffee. We simply wanted to rest and there was another 6 hour drive in the morning. The breakfast was okay. The area was clean and nearly fully stocked. The waffles are always my favorite. No more nonstick spray, YAY! No whipped topping or chocolate like other places but I don't use it anyway. The syrup is yucky though. Only biscuits and gravy. No proteins. After the cost of the philthy room at least we could eat waffles with butter and peanut butter. There was one apple juice in the frig that I was happy to grab. Over all I would say, the price is too high for a week day in the condition of the hotel. I wish I would have stayed elsewhere but in a desperate pinch I would stay again for the discounted price I had found same day. I wish I would have gotten photos. I recommend they find a better manager to clean, but they don't pay housekeepers enough to really care do they?...