Baymont By Wyndham Litchfield

Front Desk person was nice. Room was clean. Restaurant and stores close by.

Clean, quiet room with a comfortable bed and great shower. Reasonable price and friendly staff.

While staying at the Wyndham in Litchfield, I had one of the worst experiences of my life. Prior to traveling to the hotel we called ahead to ensure that we could check in early. We were instructed that there would be an additional fee and we agreed. Upon arriving to the hotel, we were greeted by a young man very politely. I stated my information and told him I know that there is an additional fee and informed him at that time we did have our dog with us. He said okay. And a few moments later he had our receipt printed with no additional fees applied to our total. The employee stated that he was going to waive the fees as he wasn’t even too sure how to apply them anyways. We were very grateful and said thank you very much. We then went to our room unpacked all of our belongings and slept for a while. Then, we got up and went to spend the day with our family like we had intended. We arrived back to the hotel after being gone for approximately three hours. We attempted to enter into our room and our key cards did not work. Myself, my spouse and our children had approached the service desk. The young lady working stated that her manager said there were additional fees that needed to applied to our total due to the early check in and us having our dog. I asked to speak to the manager because I was very frustrated as his employee stated that he was going to waive the fees and we were LOCKED out of our room with no notice. I had all of our belongings and medication in the room. The manager came to the desk and was very arrogant about the whole situation. He stated that we needed to pay the fees even though his employee waived them. I told him it was completely unacceptable that he locked us out of our room not for something I did but for something his employee waived. He never once apologized for his behavior or anything. He was very accusatory acting like we didn’t inform his employee that we had a dog. He said well I could make you pay an additional $50 penalty. I asked for what? And he began arguing with me. And then he acted like he was trying to push us to leave our reservation. The manager began cussing at me in front of my children. At the end of the conversation I paid the additional fees that were waived previously. We stayed the duration of our stay. I requested the corporate number to file a complaint against the manager and he gave me a member number. I had to call an additional number to file a complaint. I will never stay at this hotel again. The breakfast was terrible. Basic waffles maker and cereal. But the gravy that the provided was straight from a can and placed in a crockpot. No options for someone like me to eat. The hot tub was not working, which apparently it’s been down for months according to previous reviews. The pool area is housed by a green house type structure that leaks on you in you are not swimming. The area is freezing. I had to bring my blanket, wear gloves and a hat to stay warm enough while I watched my children swim.