Baymont by Wyndham Phoenix North

The reception staff were very friendly. Excellent service. Everything was very clean. The hotel entrance is a bit tricky for those unfamiliar with the city, but it's worth getting lost.

Everything was satisfactory. The room was clean, although some parts were aging and the shower didn't drain well. Reception was kind and helpful every time I needed to talk to them. Breakfast was varied, tasty, and abundant. The area felt safe and, even though there was demolition across the street and traffic on the interstate, the noise was very minimal.

On October 21, 2025 at approximately 4:00PM, I arrived to check in at the Baymont Hotel - Wyndham located in North Phoenix at 10210 N. 26th Drive, Phoenix, AZ. I also should mention that for whatever it's worth, I am a Wyndham Rewards Member since 2019 and I have stayed in many of the hotels in this area. That being said, the reservation I booked was booked with my reward POINTS AND CASH. I pulled up to the hotel and walked into the front lobby area and was met by a woman (because I do not have her name, I remember her to be a rather large black woman, appearing older than her age) at the front desk who appeared to be an employee of the hotel. As I walked in, she made eye contact with me, but was unable to even welcome me to the hotel because she was on a phone call, which I gathered was a personal call. I approached the desk and she stated, "ID Please." I handed her my ID and she started what appeared to be the check in process. Her attitude, both with her body language and her verbal tone, was condescending, disrespectful and very concerning. After a few brief moments of a conversation back and forth about the reservation, I finally let her know that I was not a chump. It seemed as if she was making a judgement about who I am as a person based on my physical appearance. I wear a baseball hat, I have full sleeves of tattoos. I wore shorts and a t-shirt and maybe she didn't feel that I should stay there. Without knowing what she was thinking, maybe she assumes that I am racist or prejudice. Not sure. But I had enough of the attitude and I told her so. She immediately said something like, "Ok I'm done. Im cancelling your reservation." I explained to her that I had been driving and dealing with a situation in my life and she was unable to see that I might have been having a bad day. I asked her not to cancel it and she refused. What a poor way to handle a deescalation situation with a guest. She displayed no people skills, no compassion, no kindness and it was quite obvious that she definitely did not do much besides sit on that chair all day long, without any exercise, talking on the phone and being disrespectful to the guests. I left the office and returned to my car and it was then that I learned why she had the attitude with me. About 15 minutes prior to my arrival, my traveling companion had arrived at the hotel and entered the lobby to wait for me to arrive. He explained that she told him to get out of the lobby, and that no single person could be in there at that time waiting for anyone. He told me that he explained to her that he was waiting for me and she did not care and told him to leave or security would be called. Understandably, he became upset and exchanged words with her. I had no knowledge of this, but she definitely could have handled both situations much differently. Again, no people skills, no communication skills, but no movement from the chair where she attempted to bark orders at him. She needs training. She needs to learn how to communicate with people especially if she is going to work in a customer service position. I would never even allow this person to be the front desk position of ANYTHING that had my name on it. She is definitely not bringing in customers, she's pushing them away. Why was the lobby off limits? Makes no sense. Why not explain why the lobby was closed. Sometimes a little kindness will go a long way. Snap out of it. If I were her, I would find out how I could start a personal health plan with exercise so that I can feel better about myself and in turn, I can pass that on to those I come in contact with. Baymont Hotels - not your best choice. Now the points that were taken from my account - I want them back as she cancelled the reservation on her own unnecessarily. Let's make that happen.