BCK Art Riad

Our experience was consistently disappointing and, frankly, unsafe at times. The hotel is poorly managed and not at the standard expected for the price. Transport issues from the start: The driver the hotel arranged arrived late for pickup. Worse, a pre-booked transfer for our departure — confirmed well in advance and at a specific price — was suddenly increased by €100 the day before. Because I had cancelled other drivers to rely on them, I ended up having to scramble at the last minute and pay more elsewhere. Only after I insisted did the manager revert to the original price, but by then it was too late and the situation was entirely avoidable. Rooms not suitable for seniors or anyone with mobility issues: Most rooms have no shower, only a bathtub placed in the middle of the room. This is dangerous and impractical for older guests. The hotel had to relocate my parents to a smaller room because the original setup was simply unusable. Very slow service: When we arrived exhausted and accepted their offer for lunch, the wait was nearly one hour for basic dishes. Maintenance issues everywhere: In both rooms: TV not working AC not working Burnt-out light bulbs Shower handles loose Hairdryer holder falling off Floor mats and towels not replaced even when taken away Each night we ended up with fewer towels than the night before. The whole place feels like a hotel that was once charming but has not been maintained or invested in for years. Serious water problem: On our last morning, my mother suddenly ran out of water mid-shower at 7:15 am. No one was at the reception, no one answered the hotel phone, and no one answered the manager’s phone. Only later did someone manage to restart the water pump so she could rinse off. This is unacceptable for any hotel, let alone one charging these prices. Management is nearly absent: The manager was never present during the day except to sell tours to tourists. Essential operations were left to a couple of overworked employees juggling multiple roles. Overall: The hotel feels mismanaged, neglected, and overpriced for what it currently offers. While the staff on the ground do their best, the lack of leadership and maintenance makes the experience stressful and disappointing. I would not recommend staying here.

Fantastic riad with a very warm welcome; the staff are very pleasant, helpful, and attentive. The room is clean, the shower is spacious, although the soundproofing could be improved. We thoroughly enjoyed the meal at the restaurant—it was delicious! We would definitely stay again.

It was my first time in Marrakesh, but I found this riad clean, the staff and the owner very kind, some hitches that were resolved however, aesthetically very beautiful, don't expect our 4 stars