Best Western Music Capital Inn

Stayed here for four nights, from Tulsa, Oklahoma. We were trying to find a place to stay that was in our budget, but still had some luxuries for the two kids. We are beyond happy we chose this hotel. Staff was extremely friendly and very helpful. The breakfast was eight out of 10. Cheese, omelettes, scrambled eggs, seasoned potatoes, choices between pancakes and waffles, and the classic cereal bar that included yogurt and an assortment of toppings. The pool! Fantastic work Best Western! Handicap accessible lift at the hot tub. Not only was the architecture of all the woodwork absolutely beautiful, but the room was temperature controlled, absolutely spotless, and very well taken care of. The texture of the concrete both in and out of the pool did not tear our feet up, which was great as well. A lot of hotels we stayed in, had pools that were accompanied by an overbearing chlorine smell, and were freezing. Not this one. Saltwater heated pool, which do not leave us with burning foggy eyes. Along with a fantastic hot tub, overlooked by a sauna that could melt the Sun. Every day after an abundance of activities, all around Branson, we would come back to the hotel excited. We would all get our swimsuits on and head to the pool/hot tub, where my wife and I would enjoy the hot tub, while the kiddos had a blast in the pool. Arcade: overlooking the pool area, was an arcade! To my surprise, it wasn’t corny. It does require payment but still fun. Racing games, pac-man, galactica, and a few other attention hogging games kept the kids entertained while we relaxed our butchered calves from walking silver dollar city, in the hot tub. The location of the hotel was really convenient considering we were 10 minutes from pretty much everything. The mall, AJ’s one stop convenient store, Dolly‘s stampede, Silver Dollar City, Fritz theme park. All in all, we’ve already started to plan our summer vacation here. I’m very happy with the whole experience.

We were very disappointed in our experience at this BW. We've had great stays at others which was why we chose this hotel. The location was good but we had the worst housekeeping service I ever experienced. They only came into the room after our first night then never cleaned again the rest of our 4 night stay. Even the day they did come into the room, they didn't make the beds or refresh all the towels. We had to keep taking out our own trashes so it wouldn't be messy. Even the trashes by the doors and elevators were full most the time. I made it a point to complain at the front on day 3 and was told they would make sure the room was cleaned but it never happened. I let the front know again about the experience, and she was not very apologetic. The arcade change machine didn't work and one of the games were not in working order. The rooms were not quiet as described and we could hear a dog barking frequently our first night. It was supposed to be non smoking but we experienced very strong Marijuana odor in the elevator multiple times that we also complained about. We wouldn't recommend staying here after our experience.

Room service could be a little more detailed on cleaning and offer fresh towels, they kept food freshly replenished but never rotated the trays to ensure presentation