Best Western Park Hotel Geneve-Thoiry

Excellent clean and welcoming hotel

The annex room was not prepared (the sofa bed area was in the living room). The cleanliness of the premises was questionable. The staff were friendly and accommodating...which somewhat made up for the fiasco of this reservation.

Avoid at all costs... unfortunately, I couldn't voice my dissatisfaction directly to the hotel since there was no one at reception when we left; we were simply asked to leave our room key on the counter. I don't understand how this hotel can be a 4-star! To begin with, the parking lot is far too small for the size of the hotel; everyone parks wherever they can. The only positive point was the receptionist's welcome upon our arrival. He was the only courteous employee in the entire establishment. We were on the ground floor, in a spacious room with a kitchenette and an outdated sofa bed, decorated in a very old style. The housekeeping was appalling: dust, odors, stains in the toilet, and a disgusting extractor hood. The furniture needs replacing, and the rooms and bathrooms need renovating! The pillows are truly low-quality, flat, and limp—the cheapest kind, which is not up to 4-star standards. The ventilation/heating system is constantly and unbearably noisy, and there's no way to adjust it. Another thing that surprised me: upon arrival, we were asked to avoid having breakfast between 9 and 11 am because it gets too busy... so we set our alarm early for breakfast at 8:15 am. And there was another disappointment: no greeting upon entering the small, dated dining room, the employee was clearly annoyed, banging dishes on the tables. I've never seen anything like it. No bread; I had to ask for some after 15 minutes, and the response was, "We'll see, maybe." Finally, they brought out tiny, defrosted rolls that were inedible. The scrambled eggs were actually pieces of overcooked omelet. The sausages were of poor quality. There are two charging stations for electric vehicles, but only one works and is always occupied. In short, avoid this place. Considering the price we paid for one night, it's outrageous!