Best Western Plus Avita Suites

We stayed for 2 nights. The staff was super friendly and accommodating. We stayed on the 3rd floor and the entire time we were there all we heard was people above us stomp and the elevator going up and down. I think the mechanical stuff for the elevator was under our room so everytime it was used it was super loud. Hotel floors and walls are super thin. I have stayed here 3 times and will never stay here again.

On the first night, we stayed on the second floor next to the breakfast area. The entire floor was filled with a strong bacon smell, including inside our room. The kitchen clearly lacks adequate ventilation. On the second morning, I was awakened by an extremely loud water noise, like a waterfall right next to the bed. When I turned on the light, I saw water pouring out of the sink even though the faucet was not turned on. The water had backed up from the pipe and flooded the room. At that moment, I recalled that when we first entered the room, the sink already had dirty marks with sand and small shaving hairs. The surrounding area was wet with a significant amount of water. At the time, I assumed this was due to cleaning, but it is now clear that the room had previously flooded due to the same issue and was still assigned to us. I immediately called the front desk and was told there was nothing they could do until maintenance arrived, or they could come upstairs to take a look. The front desk staff then came to the room with a pile of towels, wiped the floor, and left all the towels on the floor. These appeared to be towels intended for guest use during showers. She then went downstairs to check room availability and informed us that we could move to another room on the second floor directly across from the gym. I declined and was eventually reassigned to a room on the third floor after other guests checked out. I requested to speak with the manager and was told the manager had stepped away but that my request for compensation would be discussed. However, this was never followed up. There was no apology, no explanation, and no compensation offered. Shortly after this stay, I developed a rash on both of my calves. Given the unsanitary conditions, flooding, and handling of guest towels, this raises serious concerns.

This is a cozy, American-style place, suitable for business stays or family trips. For a typical accommodation, the breakfast is quite substantial, and the staff are incredibly efficient, handling everything from meal preparation and cleaning to managing any issues. The service is excellent, and the food is delicious. Unfortunately, the laundry facilities were out of order.