Best Western Plus Crystal, Hotel & Spa

5 Rue Chanzy, 54000, Nancy, France
Excellent 145 Reviews
4.5
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Best Western Plus Crystal, Hotel & Spa

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Standard King Room

Address: 123 Main Street

Discover comfort and relaxation at Best Western Plus Crystal Hotel & Spa in Nancy, featuring modern amenities and a tranquil atmosphere for all travelers.

Nestled in the heart of Nancy, the Best Western Plus Crystal Hotel & Spa provides a perfect retreat for both leisure and business travelers. Guests can enjoy modern amenities, a relaxing spa, and a vibrant bar, all while being just a stone's throw away from the city's iconic attractions. With free Wi-Fi, a heated pool, and a sauna, this hotel is an ideal choice for those seeking comfort and convenience in a charming locale.

Highlights

  • Relaxing spa and wellness facilities
  • Heated indoor swimming pool
  • Complimentary Wi-Fi throughout the hotel
  • Centrally located near major attractions
  • Friendly 24-hour reception service

At a Glance

Check in and Check out times

Check in from 17:00:00
Check out until 13:00:00

Languages Spoken at the hotel

Multi-language staff (fees apply)

Tips from the concierge

  • Try the local Lorraine quiche at nearby cafés.
  • Visit the nearby Parc de la Pépinière for a serene escape.
  • Explore the vintage shops around Place Stanislas.
  • Join a guided walking tour to learn about Nancy's history.
  • Sample local wines at the wine bar near the hotel.

Featured Reviews

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Peter Slock
January 26
Thank you so much, Peter, for this superb review! ⭐️⭐️⭐️⭐️⭐️ We are delighted to know that you thoroughly enjoyed your experience at the … More
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Laurent Collot
January 26
Well located. Small but very modern, clean, and quiet rooms. A wardrobe would have been a plus as we stayed several days. Very good breakfast. Friendly service. The spa area was very pleasant.
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Maryne TBR
January 26
Stay from January 4th to 5th. Upon arrival, the receptionist was very friendly, as was the young woman upon our departure. Unfortunately, this is one of the only positive aspects of this establishment. Before booking, we called the hotel for information, particularly regarding the spa. At no point were we informed that the spa was closed for its annual break. Upon arrival, we discovered that the spa was unavailable. Scanning the QR code indicated that the spa was closed from January 5th, even though it was January 4th. We were then told that it was still open in the morning for guests… but the rooms were only accessible at 4 pm. Needless to say, this argument fell flat. When we pointed out this lack of information, the receptionist immediately adopted a defensive attitude, claiming that it was “written in red on the website”… at the very bottom of the page. Let us reiterate that during our call, no one informed us of this, which was precisely the point of our inquiry. She nevertheless insists that we were told, which is false. What possible reason would we have to lie, especially since we booked specifically to enjoy a spa? The height of absurdity was the following remark: "There's a reason it's so cheap." We would like to point out that approximately €200 per night is anything but "cheap" (breakfast €19.50 x2 & a €15 supplement for our dog), and that this kind of insinuation is inappropriate, especially since it was a surprise weekend getaway. This comment simply made my partner uncomfortable and gave a very unprofessional impression of a hotel that is supposed to be 4-star. For an establishment presented as prestigious, considering a night at €200 "inexpensive" speaks volumes about the consideration given to guests. Regarding breakfast: • a small pot of ketchup already opened and stored with the others (questionable hygiene), • second attempt: mayonnaise expired (12/2025). For an establishment claiming to be "prestigious," this remains unacceptable. The only positive point: the attention paid to animals. A small note and treats were provided for them, a thoughtful gesture that we appreciated. I'll stop there; I think that's enough. In conclusion: A spa hotel we certainly won't be returning to and that we won't recommend. A rare break after the holidays, ruined by a lack of transparency and inappropriate behavior from the staff.
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Important to know

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Location

5 Rue Chanzy, 54000, Nancy, France
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Cradle

Cot on demand (not included)

What To Expect

Guests at the Best Western Plus Crystal Hotel & Spa can expect a delightful blend of comfort and convenience during their stay. The hotel offers a range of amenities to ensure a relaxing experience, including air-conditioned rooms, a heated swimming pool, and rejuvenating spa services. The dedicated staff is committed to providing exceptional service, ensuring that all guests feel welcomed and valued. With a 24-hour reception, guests can receive assistance whenever needed, whether it's for local recommendations or business services. The hotel’s bar serves a variety of beverages, offering a cozy space for socializing or unwinding after a busy day. Whether traveling for work or leisure, guests will find the hotel to be an ideal sanctuary in the heart of Nancy.

About this Location

The Best Western Plus Crystal Hotel & Spa is ideally situated in Nancy, a city renowned for its rich history and stunning architecture. Visitors can easily explore key attractions such as the Place Stanislas, a UNESCO World Heritage site known for its baroque buildings and ornate fountains. The nearby Museum of Fine Arts showcases an impressive collection of artworks, while the historic streets offer delightful cafés and boutiques. Nature lovers will appreciate the proximity to Parc de la Pépinière, a beautifully landscaped park perfect for leisurely strolls. Additionally, the hotel's location provides convenient access to public transportation, making it easy for guests to venture further into the Lorraine region or visit neighboring towns.

Best Western Plus Crystal, Hotel & Spa, Rue Chanzy 5

Why book?

Choose Best Western Plus Crystal Hotel & Spa for an unforgettable stay in Nancy, where modern comfort meets exceptional hospitality.

Best Attractions near Best Western Plus Crystal, Hotel & Spa

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Best Western Plus Crystal, Hotel & Spa

More Facilities

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Accessibility

  • Wheelchair access to restaurant

  • Accessibility features

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Rooms

  • Hairdryer

  • Cable TV

  • Alarm clock

  • Minibar

  • Safe (in room)

  • Interconnecting rooms available

  • Smoking allowed in bedrooms

  • Room service (fees apply)

  • Laundry service

  • Smoke Detector

  • Safe (in room) (fees apply)

  • Linens (fees apply)

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Pets

  • Pets allowed (under 5 kg) (fees apply)

  • Pets allowed (over 5 kg) (fees apply)

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Recreation

  • Library

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Beauty and wellness

  • Doctor (fees apply)

  • Sauna

  • Steam room

  • Massage (fees apply)

  • Massage (fees apply) (fees apply)

  • Spa (fees apply)

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Meals

  • Bar (fees apply)

  • Restaurant

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Parking

  • Parking (fees apply)

  • Garage (fees apply)

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Pool and beach

  • Indoor Pool

  • Aquapark (fees apply)

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Sports

  • Fitness facilities (fees apply)

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General

  • Radio

  • Smoking allowed

  • 24-hour reception

  • Reception desk

  • Security guard (fees apply)

  • Elevator/lift (fees apply)

  • Shopping on site (fees apply)

  • Gift shop (fees apply)

  • Terrace

  • Newspapers

  • Dryer

  • Smoking allowed (fees apply)

  • Smoking areas (fees apply)

  • All Spaces Non-Smoking (public and private) (fees apply)

  • Smoke-free property (fees apply)

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Internet

  • Internet access

  • Wi-Fi (fees apply)

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Business

  • Wheelchair Accessible

  • Meeting and presentation facilities

  • Photocopy machines (fees apply)

  • Fax and copy machine (fees apply)

  • Business center (fees apply)

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Others

  • Tea and coffee making facilities (fees apply)

  • Airport Shuttle (fees apply)

Nearby Hotels to Best Western Plus Crystal, Hotel & Spa

Best Western Plus Crystal, Hotel & Spa

The Best Western Plus Crystal Hotel & Spa is a splendid 3-star property located in the picturesque city of Nancy. Offering a seamless blend of modern amenities and cozy accommodations, this hotel caters to both leisure and business travelers. Each room is thoughtfully designed, featuring air conditioning, complimentary Wi-Fi, a mini-bar, and a private bathroom equipped with all essential toiletries. Guests are welcomed with free water upon arrival and can enjoy a selection of coffee, tea, and infusions. The hotel boasts a range of facilities designed to enhance the guest experience. Visitors can unwind at the on-site spa or take a refreshing dip in the heated pool. The hotel also features a well-appointed bar, perfect for enjoying a drink after a day of exploring the city. For those traveling for work, the hotel provides business services and a 24-hour reception to assist with any needs. Located conveniently close to the Aeropole Grand Nancy Tomblaine, the Best Western Plus Crystal Hotel & Spa is an excellent base for exploring the enchanting city of Nancy. With its charming streets, historical architecture, and vibrant culture, guests can immerse themselves in the local lifestyle, making it a perfect getaway destination.

Rooms number

58 rooms

Floors number

4 floors

Visa Information

  • If you need a visa to enter the country, in the majority of cases, your hotel is supposed to provide you with the necessary documents. For more information, please contact the hotel. You will find the contact details in the e-mail with your booking confirmation. You can be charged extra for this service, even if you end up canceling the booking. All the agreements are only made between you and the hotel.

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Room Amenities