Best Western Plus Flathead Lake Inn And Suites

The hotel was wonderful. Suzanne and her staff were able to take in our 90 wedding guests for two nights after a continued power outage at our planned wedding venue. They were very accommodating with our last minute changes. The breakfasts offered a nice variety and the staff were very helpful and kind. The rooms were modern and beautiful with a nice gathering space for our guests. It made a stressful situation come together beautifully with plan B, for our daughter’s wedding. Thank you, thank you!

We can't say enough about the helpful staff who went out of their way to accommodate us on extremely short notice after a power outage at the wedding venue derailed the original plan. The manager and her crew worked overtime to reduce our …

To whom it may concern, I arrived to the hotel to bring my niece her birthday gift. and i was kicked out and this poor child on her birthday had to come get her present from me in the parking lot in the cold with her close family other than her aunt and i nowhere in sight. we were not holding a party or anything extravagant. we were trying to celebrate a 7 year olds birthday. after conway kicked me out for stating i was there to drop off a birthday gift i was informed that the front desk employee, Conway, after my mother tried to drop my younger brother off to my sister as a surprise to my niece and bring my sisters step daughter who we only had a short time with due to the visitation for her had to be supervised, he yelled and screamed at the family kicking everyone out but my niece and her aunt out of the hotel. and threatening to even kick out the family members registered to the room out. including the child’s mother and father. we were simply trying to have a piece of cake watch her open presents and let the kids swim and sleep there for the night. instead children were forced into the cold in swimsuits at night and told to leave the property. we are multi generational family who has been in this part of the valley for generations and coming to this place for years several times a year. the behavior that was exhibited towards our family and myself was blatantly disrespectful. when talking to the “general manager” which we aren’t even sure who we spoke to as this person refused to give us a name or email to contact but demanded we spoke via email. i have recorded the phone call because we ran in circles over why all this happened. this woman continuously screamed that we were yelling at her on the phone, was making personal insults and jabs by learning the profile of who she was speaking to. when we proved a point correct she got very quiet and tried to reconcile eventually. but we didn’t want her reconciliation at that point and said we will report this to corporate and then she got very snippy as if she isn’t even the general manager. even offered solutions but wouldn’t tell us anything about them. as we personally do know the owners we’re taking action to contact them and report this encounter to corporate. we believe as many other policies were being violated and rules related to the bar were being broken that we were mistreated and harassed. this establishment is childish and immature as they are unable to handle situations such as these but allow unregistered people leave from a wedding reception drunkenly with alcohol in hand with their kids. but we can’t let 4 people celebrate a seven year old girls birthday party? unacceptable… i pray that the right people see this review and reconsider their actions as they have resulted in losing long time customers and shattered a poor little girls heart by removing her from her family. I don’t know how you could even sleep tonight if you can after this. To both Conway, and this supposed “general manager” i spoke to who wasn’t professional in the slightest. i hope you guys truly understand that you ruined the best day of the year for this child. she’s looked forward to this day for months. and you stripped all the joy out of it for her this time. i truly hope you change how you interact with people in the future. i will never conduct business here so long as these two are employed there or until major changes are made. the disrespect we received is asinine and truly baffles me. i do not regret reciprocating the amount of disrespect we were receiving constant back talk, rude comments, an employee yelling at children ages 4,6, and 7 until he turned red in the face. I’m sure i’ll get some response with snarkiness as others have but we have witnesses and recordings and we know we were wronged . i hope many avoid the situation we were in by NOT RESERVING SPACE HERE there are many better hotels in the city of kalispell and not sharing a parking lot with a gas station or right on the highway.