Best Western Plus Keene Hotel

I immediately noticed some problems with the lock on the room. (See full description in a separate section below.) I don't recall precisely why, but I concluded that the internet was unusable and decided to just be glad that I had adequate "5Guc" service on my cell phone, We had to change rooms about an hour after settling in because the ceiling of the bathroom suddenly started pouring water. Not just a little drip drip drip, but a stream of water. I don't know if a pipe had broken or someone overflowed a tub and there was not good drainage, but water was coming from the ceiling light fixture and leaving a big puddle on the ground. The water looked clear, so we hoped it was clean water, but we had no way to know. When we went to call in the problems, the room phone was not working. I had to call on my cell. The hotel did not have any maintenance or housecleaning people who could come and look at it. They offered us another room, one right next to us, but made us come get the key, rather than bringing it to us. So maybe insufficient skills on hand for fixing the problem in real time, but the desk person could not be bothered bringing us the new key. That was not a skills issue. Maybe laziness, maybe insufficient desk staff. I might forgive that if they were giving me a rock-bottom price in exchange for some less personal details, but that was not the case. If you're charging upwards of a hundred dollars a night, I expect the basics to be done right. At least the new room they moved us to had a working phone. I just did not think the hotel was much concerned about the state of repair of the place. It's the sort of thing where the hotel probably ought to have offered us some kind of discount for our inconvenience, but it didn't care about that, either. The room had seemed pricey to begin with, but with all these problems, it definitely was overpriced. With issues like we had, if they don't offer some discount, I feel like they got their money anyway and have no motivation to fix things. The function of discounts is not just to make us feel less bad, which is already important, but to say "we hear you that you didn't get what you thought you were buying, and we'll take some of the hit". They took no hit on this. Our sense was therefore that they thought this was acceptable quality for what they were charging. It just absolutely was not. At the price they were asking, there is no way it was worth it.

I had a problem with my first room but they were very accommodating and gave me another. They're breakfast had more variety than any other hotel I've been too. I was only slightly disappointed I didn't see orange or apple juice. Great coffee and great service! Thank you!

We stayed here because this hotel was VERY AFFORDABLE FOR WEEKENDS! (less than $130/night for a luxury King-sized Bed, refrigerator, microwave, coffee maker, Indoor Pool and... ... HOT BREAKFAST BUFFET WITH " Make Your Own Belgian Waffles {( Weekends Only)} I wanted to not have pressure and worry about drive home 2 hours back to Cape Cod Massachusetts... after driving 2 hours up to Keene, visit downtown Keene, enjoy lunch at a local pub, supper at Applebee's and finally .. playing Black Jack and Roulette at The Revo Casino-Keene! They have Slot Machines too . I just don't play those because I love playing cards games and I LOVE the high winnings when my numbers hit, playing Roulette. I loved not feeling any pressure to rush my fun. That's not fun. The fun is staying overnight at the Best Western-Keene. Safety first because I like being alive. I needed anaffordable Hotel so I could do all that I did as today I'm only one wonderful day! My room had all the comforts of home, without the mess and chores. You can't lose when you stay at The Best Western-Keene!