Best Western Plus Seawall Inn & Suites By The Beach

I come to Galveston often for business & pleasure. I have stayed in several different companies hotels & the Best Western Plus in Galveston has become my favorite. The entire staff, including the owner, are friendly & accomodating. The rooms are clean. The complimentary breakfast is the best I’ve had on the island & the prices are comparative to other hotels on the seawall. Finally, the hotel is only blocks away from the Medical Center & cruise ships.

The front desk lady was so nice and helpful she made me feel very welcome. I believe her name was Elizabeth.

This was one of the most disturbing hotel experiences I have ever had, and I strongly warn anyone considering this property to stay FAR away. Before booking, I called the hotel multiple times to ask a very clear question: Can I book one night and park my car for 7 days while I go on a cruise? Each time, the receptionist confirmed the same thing — book one night, sign the waiver, park, and I’m good. I called four separate times just to be absolutely sure. I arrived, signed the waiver, and was told I could park anywhere. Everything was confirmed and documented. After I left the property, I suddenly received a phone call from the OWNER, who immediately began yelling, cursing, and threatening me. He said that if I did not physically stay the night at the hotel, he would tow my car and call the police. When I calmly asked for the reason, he said I “don’t understand anything” and continued shouting. I asked a very reasonable question: Why does it matter if I spend the night? What if I’m out with friends? His response? He told me not to come back to the property at all or he would call the police — even though I had legally booked, paid, and signed their paperwork. He had already contacted a towing company to remove my car. At that point, I feared for my safety. I sent my husband to retrieve the car, and the owner attempted to provoke a physical confrontation, cursing, following him, and behaving aggressively like a person completely out of control. This is not a misunderstanding — this is intimidation and harassment. I have proof of all calls made to the hotel, and the property likely has video footage showing that I followed every instruction given to me. No guest should ever feel shaken, threatened, or afraid because of a hotel owner’s behavior. Hospitality means making guests feel safe and welcome — not bullying them, threatening police involvement for no reason, or attempting to start a fight. I will be reporting this property to the appropriate authorities. Travelers deserve transparency, professionalism, and basic human decency — none of which were present here. Avoid this place at all costs.