Boca Plaza

So clean!!!

Excellent service; I always stay there when I go to Boca Raton. It's my favorite, and my grandparents' too. Great service and very helpful.

This is by far the most disturbing hotel experience I have ever had with my family. On January 1st, 2026, upon checking in, I found used condoms left in the bathroom, clearly indicating that the room had not been properly cleaned. The following morning, the situation became even worse when my 8-year-old daughter discovered additional used condoms underneath the bed. We immediately left the hotel due to the obvious health and safety risks. I attempted to contact hotel management that same morning and also completed their incident report form. I have never received any response. Despite leaving after the first night, the hotel refused to refund the two remaining nights of my reservation. The lack of response and accountability makes it seem as if finding used condoms in guest rooms is somehow considered normal at this property. This is absolutely not a family-friendly environment, and I strongly advise families to stay away. To obtain a refund for just one night, I had to engage in a lengthy dispute with Expedia, which appeared to minimize the severity of the situation throughout the process. In addition to the sanitation issues, the elevator was not working, the room’s air conditioning was broken, and the water fountain on the property was also out of service. I am still awaiting a formal apology or any acknowledgment from hotel management. The staff appeared poorly trained and unprepared to handle serious issues. This was the worst hotel experience of my life. Avoid this place.