Boracay Mandarin Island Hotel

Mandarin holds a very special place in our hearts, mine and my husband’s. I had been meaning to write this review for over a year but never quite got around to it. Even so, Boracay’s beaches and our stay at Mandarin remain so vivid that it feels like it all happened yesterday. We travelled as a group of four, and my husband had booked a suite along with an adjacent room. From the moment we arrived, what stood out most was the staff. They greet you every single time you pass by, without fail. Morning, afternoon, evening, always warm and welcoming. It may seem like a small detail, but that consistency makes you feel genuinely cared for. The common swimming pool was always clean and inviting. Our suite was comfortable and well arranged, and we especially loved spending time on the balcony just watching the world go by. Being right on the beach meant everything was easy and convenient. The seafood at the restaurant downstairs was exceptional, particularly the oysters. And watching the sunset from the suite pool was one of those simple but unforgettable experiences that stay with you long after the trip ends. What truly made our stay meaningful, however, was something unexpected. On the night of 22 January 2025, my birthday eve, we had a wonderful time at Om Bar, just a few doors down from the hotel. In the excitement of the evening, my husband unknowingly lost his phone on the beach. We only realised the next morning. In that stressful situation, the hotel stepped in with such sincerity and support. Erny Garcia from the security team accompanied us as we retraced our steps, went to the police station, and made enquiries locally. Even after his shift ended, he continued to help us. He was supported and encouraged by his team leader Mike and the hotel general manager, Marlon M, which says a lot about the culture of the place. We eventually found the phone, which already felt like a small miracle. Later, after we had travelled to Manila, we were informed that our bank cards, which had been lost with the phone, had also been recovered. Our brother, Erny personally collected them for us, and Marlon arranged for them to be couriered. As we did not have a local bank transfer option in the Philippines, he simply covered the courier cost without making it an issue. That kind of thoughtfulness is rare. Boracay is beautiful, and Mandarin offers comfort, excellent food, and a perfect beachfront location. But what makes it truly special is the people. We will return, not only for the island, but for the warmth and care we experienced during our stay.

My stay at Mandarin Island Hotel Boracay was truly wonderful and memorable. From the moment I arrived, the hospitality of the team stood out. Everyone was warm, welcoming, and genuinely attentive, which made my solo trip feel very special. I would especially like to recognize Mayden, Jackie, Gal, Robert, Smart, Nino, and Sir Israel for their outstanding service. They were all incredibly friendly, attentive, and always ready to help with a smile. Their kindness and professionalism made the experience even more enjoyable. The room was very clean, comfortable, and complete with all the amenities you need for a relaxing stay. I loved the fluffy pillows and the warm lighting in the room — not too bright, just perfect for unwinding after a day out. Breakfast had a lot of great choices, and the restaurant staff were very attentive throughout the meals. I also really appreciated the canopy daybeds by the beach, which were perfect for relaxing while enjoying the beautiful Boracay view. The Mandarin Spa was another highlight of my stay. The therapists were attentive and very skilled — the massage and body scrub were excellent and definitely worth the price. Overall, this has become my favorite hotel in Boracay. It’s perfect for families, couples, and even solo travelers like me. I truly felt pampered throughout my stay, and I look forward to coming back again. Highly recommended!

This is a really nice hotel! Great rooms, great shower with good pressure and hot water. Amazing view. Staff was kind and very helpful. The free breakfast buffet was really good and had different options every day. Highly recommend.