Borneo Royale Hotel

Children Aged About 4 to 5 Saying :: "Daddy can't eat" Father replied :: "No, eat this bread" The child :: "hard mother". While looking at his mother who was standing looking at what she could take to feed the child. Repeatedly the mother passed in front of the buffet. Seeing a dish that seems to be hot. There is no dish that suits only children's souls. Black cruciferous vegetables. Cooked fish doesn't crumble like porridge. Pale Teow Kuew with a piece of chicken. Other side dishes...? Nope. Ni jur. Even children who want to have breakfast have no appetite. At least let there be fried chicken. Or any chicken dish. Not even Telo. There are also children who want to eat. It's up to 10 times that I'm dizzy, I don't know what to do. Move² Take the cute Muffins. Want to take bread, the bread is hard. 🤣🤣🤣 Hakak Called Staff :: "Dek, are you playing with the sahur dishes so hot? Why is the fish so broken. You can't even see the fish? Why are the petola vegetables black? Why is the bread so hard? These are all like the dishes you played with yesterday that you didn't finish at your buffet yesterday." - disappointed and a little angry. "Sorry, Miss, I asked my chef first". Smiling as she walked into the kitchen. A Few Minutes :: "Sorry Miss, Chef apologizes because the fish is overcooked. The bread was made at noon. If you want us to steam it, we can steam it". Her face was a little nervous. Okay, if you say something wrong, she'll get the blame. But Hakak doesn't blame her either. What's more, the way she dealt with our disappointment was very professional. The best, brother. It's really good that the staff in charge is here. In Hakak's heart, why didn't the chef come out himself to explain? He wasn't busy cooking a lot inside. This is the last time for sahur. I went down at around 2:30am. I went up to my room at 3:23am. (Sahur time 12am-4pm) Another case this afternoon. During check-in, there were no towels. I was already too busy to pray. Can you say that towels only came at 3pm. While it was already 2pm. Don't you want to wait until 3pm? What was the answer from the staff I called..? He said because it was in the morning blah.. blah.. blah... Oiiiiiiiii., we don't want to know about your internal problems. We want to be complete and comfortable when we check in.. Ok?????? When I asked for the right channel to complain, the manager, the head on duty.. They could have said "I'll just complain to the cleaner later". "I want to complain to your manager or your manager" "No, miss, I'm just complaining to you. I'll talk to the cleaner later" "Connect me to your manager" - I'm still trying to get the right channel. TRY TO GUESS what the answer is.? "No, miss, I'm just complaining to the cleaner" Still not wanting to give it. He insists on not wanting to talk to his manager. Or is he the manager...? The one in disguise...? I don't know.. Check In Here Remember to Get the Best Sahur. What...? The Best Sahur is at a street stall. If You Follow Your Heart, It's Really Tough to Wait to Find Out Which Chef Cooked It.. Chef, Right? Want to Get to Know It Too. "Well, there are people who dare to complain. What's this? Even the kids don't know what to eat. If there's soy sauce, it's just white rice with soy sauce. But there's no egg either." - The guys said from the back table. Even though there is rice porridge. But there is no soy sauce. It's just basic. It's exactly like "As if it were already there". Just look at the pictures that Hakak has inserted. Hakak wants to do it, but he can't. But he can't. This complaint has to be made to the Management This is not an OYO Hotel. Not a Motel Hotel. This is the most expensive hotel in Tawau. To the front desk staff. U Give The Best Service. Tq. After the 'FISH PORRIDGE' dish, he took it in, and brought out the squid dish. The staff went straight to Hakak's table and informed Hakak that the squid dish was replaced with the fish dish. Only here Hakak felt called to RECOMMEND MANAGEMENT AND THE PARTIES INVOLVED. And Hakak saw his effort. THANK YOU SO MUCH. It's a little soft-hearted to say THANK YOU to him. Then he went back and said "Sorry, Miss"... Sorry, Miss"... To the Management of HOTEL ROYAL BORNEO, Please Look After It. This is not even about the rooms that are expensive to pay for, but the rooms are like OYO HOTELS. BUDGET HOTELS.

This Ramadan, don't take the package with sahur...the food provided is like leftovers from breaking the fast...the choices are very limited...only crushed fish dishes that are like leftovers from breaking the fast...no chicken, egg or other dishes suitable for children...leftover bread from lunch...not even the salted egg porridge menu...not worth what you pay for...the management doesn't seem to care about this shortage...only thinks about profit...very disappointing....

The hotel is large and reasonably comfortable, but dirty. For the best hotel in town, I was disappointed. The lady at the front desk in the spa area burped loudly over 20 times within 10 minutes, constantly burping so much that we felt sick. Breakfast wasn't buffet-style, and we chose this hotel specifically (the largest, with 15 floors and the most expensive in town) to sample local flavors.