Brighton Hotel

Writing The accommodation at the hotel was excellent and we were very happy with our room. However, our experience at the bar on Saturday night (7th March at approximately 8:20pm) was extremely disappointing. After returning to the hotel, we ordered one round of drinks and sat down to listen to the band. When I went back to the bar to order a second round, I stood there waiting while three staff members were behind the bar area. One young woman was washing glasses, looked at me and then turned away. Another staff member walked up to her, looked at me as well, and continued their conversation. A young man collecting glasses also walked straight past me. I stood at the bar for around five minutes without even being acknowledged, despite there being no other customers waiting to be served. Being completely ignored like this is unacceptable service in any hotel. Eventually I gave up waiting, returned to our table and we left about ten minutes later. It was a very frustrating experience and unfortunately it completely spoiled what had otherwise been a great stay. I rarely leave negative reviews and generally only post positive ones, but this level of service was so poor that it needed to be mentioned. The hotel and accommodation are excellent, however the bar staff clearly need better training in customer service and basic attentiveness. PS: The band was very good, but placing them in the corner surrounded by televisions is not the best setup for dancing or for guests to properly enjoy the music. Regards, David Grady

I can’t fault the place or the staff. There was everything I needed - I didn’t expect a room costing well under $200 to have a fridge, microwave and kettle, let along cereal, milk, biscuits, and room service beverages. It was clean, tidy, the staff were super helpful, and let me in early because I forgot the time difference from NSW and turned up way too soon for check-in. Add to this that it’s under 6km from the entertainment centre, and the convenience of the bar and restaurant, and you couldn’t ask for a better place!

The meal was disgusting. The pork was 90% fat The green beans was so hard could not get my fork into them. The gra y had lumps in it, the Yorkshire pudding was uneatable When I complained to the staff I was offered a cup of coffee for compensation. NOT RECCOMMENDED.