Buzios Arambare Hotel

Everything was impeccable: the place, the cleanliness, the breakfast. Everyone was very attentive. Violeta was very pleasant.

I stayed during Carnival and, unfortunately, the experience did not meet expectations. The main negative point was the strong smell of mold in the room. The humidity is very high, leaving the environment with a constant musty smell. For anyone with any type of respiratory problem, I do not recommend it. The room that was provided to us is large and appears to be an old, adapted attic. There is a lot of old wood in the environment, which enhances the feeling of dampness and mold. The structure itself is not the problem, but rather the lack of proper care and maintenance. Another important point is that the photos advertised do not match the reality found. The impression conveyed by the images is of a more well-cared-for, ventilated, and preserved environment than what was actually delivered. Other relevant points: – Bathroom with several visible mold spots. – The bathroom has two sinks, but one of them was clogged. – Wardrobe impossible to use due to the strong smell of mold. – The room does not receive direct sunlight at any time of day, which likely contributes to the constant humidity. – Hair dryer not working. Maintenance was requested at reception from the first day, but there was no response or solution during the stay. – Distance to the beach approximately 1.3 km (about 17 minutes walking), with hills. On sunny days, the route is not as simple as it may seem. – Many stairs to access the room, which may be uncomfortable for those who dislike or have some mobility limitations. – Charge of R$10.00 for an extra towel, if the guest needs one. About breakfast: There is a predominance of savory snacks, cakes, and pudding. There are few options considered healthier, such as cassava and plantain, in addition to little variety of breads. There is no preparation of items on the spot (such as tapioca or scrambled eggs). The guest is limited exclusively to what is already displayed on the table. For those with dietary restrictions or intolerances, it will be difficult to have a satisfactory breakfast. There is a lack of more balanced and inclusive options. One point that generated great dissatisfaction was the hygiene of the cutlery: several spoons were found to be poorly washed, with visible residue, which compromises the perception of care and quality of service. During breakfast, we spoke informally with another couple staying at the hotel, and they reported the same disappointment. They also had structural problems (including with the shower) and felt that what was delivered did not match the advertising presented. Positive points: – Cordial reception, friendly and attentive staff. – Good and functional parking. Summary: for the price charged during Carnival, I expected a more comfortable, healthy environment consistent with what was advertised. With adjustments in maintenance, humidity control, hygiene, and improvements in the variety and execution of breakfast, the experience could be significantly better.

I'm truly grateful for the place, the reception staff, and the kitchen and cleaning staff. Everyone was always available to guests, always asking if we needed anything and always ready to help. We had the misfortune of the bathroom sink breaking, and they immediately resolved the issue by providing us with a new room until the sink was fixed, which they did in a matter of hours. They even gave us two complimentary caipirinhas to help us through the ordeal. I'm leaving very happy with the place and I already know where to stay on my next visit to Buzios. Violeta, the owner, is a lovely person and very attentive. Every morning at breakfast time, she arrives and greets all the guests. Very satisfied with the place!! I'd give it 10 stars if I could 😅