Campanile Epinal Centre - Gare

We stayed 5 nights. Very good value for money.

We had a wonderful stay at this hotel. The room was clean and comfortable, exactly as described. The bed was lovely and everything was well-maintained. The staff were incredibly kind, helpful, and always smiling, ready to answer our questions and assist us with anything we needed. Breakfast was also excellent: there was a wide variety of fresh products, which allowed us to start the day off right. In short, a very positive experience; I highly recommend this hotel!

I was supposed to stay three nights at this hotel for a business trip from the 19th to the 21st. According to the reviews, this hotel seemed fabulous, a 3-star! I arrived on the 19th around 10:30 PM after work. My first disappointment was that there were no spaces in their private indoor parking lot. The streets were congested with cars parked nearby, leaving only a few paid spaces in the train station parking lot. After circling for 15 minutes, I gave up and parked in the station parking lot. I picked up my room key, and my second disappointment came when the night porter informed me that my room was on the 3rd floor and that the elevator was out of order. Third disappointment: having eaten nothing all day, I ask if it's possible to get something to eat. He shows me a vending machine with a few drinks and ridiculous things like mini bags of chips and terrines in glass jars. Then he tells me there's a snack bar nearby. I climb the three flights of stairs and notice the filthy carpets; the whole place looks dated. I find my room, go in, and immediately notice that it's incredibly small for a double room. I quickly look around, then drop off my things before going out again to buy something to eat. I come back with a kebab, adding to the fatigue of my long day at work plus a two-hour drive, the fatigue of climbing those three flights of stairs twice. I eat and then go to bed around 1 a.m. Around 4 a.m., thirst wakes me up; I feel an itch on my arm. It's winter, so there aren't any mosquitoes, and if it's not a mosquito, then it's a bedbug. I got up and inspected the sheets and mattress, but I didn't see anything. I went to the bathroom and noticed a drop of blood on the top of my foot. I wiped it off with my finger and felt another bite underneath... Realizing I'd been the appetizer for one or more bedbugs, I took a shower, inspected my belongings, praying I hadn't brought any in, and gathered everything to go back down to reception. The night porter showed up after 10 minutes. I told him about the bedbugs, but he didn't seem to care, wasn't even surprised, and gave me another room without noting anything about the bedbugs for his manager. I went from room 312 to 320, still on the 3rd floor with no elevator. The second room was an exact replica, and I couldn't bring myself to trust it. I turned over all the bedding, looking for signs of bedbugs. Finding nothing but 20 cm hairs proving that the cleaning lady hadn't washed or changed the sheets after the last guest, I still couldn't muster the courage to offer myself up to more bedbugs. I paced around, exhausted by this nightmarish situation, then decided to sleep in my car, the only place I was sure not to get bitten. I worked a 10-hour day until 11 pm the next day, with only the meager 3 hours of sleep I got from the hotel, because there was so much movement around my car, it was impossible to sleep. The second night, another night porter appeared after 15 minutes, bringing with him a delightful smell of marijuana. I preferred to just use the room for the toilet and shower, leaving all the lights on to scan every corner, and I found a dead bedbug behind the mini kettle... It's just impossible to sleep after that. I spent the night locked in the bathroom, praying the bedbugs wouldn't find me. Early the next morning, I decided to leave the hotel and drive home at night after my third day of work rather than return to that disgusting, bedbug-infested hotel. In conclusion: RUN! 90% of the reviews are fake. No one who has stayed there can leave with the euphoria of a diabetic in a candy store, saying "perfect" or "exceptional" without adding "mediocre" afterward... This hotel advertises itself as 3 stars, but how??? It doesn't even deserve 3 stars on Google and its bed bug problems date back several years.