Candlewood Suites Aurora Naperville

Sticky and stinky bed and room

The hotel is terribly dirty all around. Work trip and two of my coworkers had to request new comforters and sheets. I went and disinfected the room before officially entering.

I was going to give this hotel a 5 star review, since I didn't really have any issues when checking out other than the smell of the room for our duration, but I sprayed air freshener and use a scented Lysol disinfectant spray to sanitize before and after our stay. I've been calling this hotel since 3 days after we checked out to find out why we had not received out $150 incidentals fee back. Only thing that was left out of order was the bed, because obviously we weren't making it back up. When I checked out on the 19th about 10:45am, I was told it would be 24-48hrs to get it back. After 3 days (Wed) they said 3-5 business days, if I didn't get it by Friday it should be Monday which was 10/27. I called back today (10/28) for the 2nd time, cause the 1st call the person didn't really communicate english well, the 2nd person was nice and checking on it (this lady said 14 days). So they put me on hold, then whoever got back on the phone was a man that had a nasty attitude and was super argumentative, and he had the nerve to tell me that we aren't getting our fee back because the recliner chair is broken. Its been two weeks, and we stayed for 2 days. There's no way in hell we broke that chair. We never used the recliner, it sat in the corner of the room by our bed untouched. It was a desk chair and a rolling chair and that's what we sat on during our time there other than the bed. I'm not paying for a broken chair, especially one I know I didn't break cause I didn't use it. So if you like having your money taken, and accused of damages, this is the perfect place for you. And I just found out, as I downloaded my checkout paper online, what I did not have on my original paper was an $150 additional cleaning fee. What are yall charging me a cleaning fee for? I didn't leave anything behind besides 2 bags of garbage (tied and not overflowing) and a box of paper mess from some work I had to do to prepare for my conference. Nothing warranted a cleaning fee- you're supposed to clean the room, that's yall job! So I want an itemized list of what needed to be cleaned that cost $150. In all honesty, I think they added it there to cover for the fact they want us to pay for a chair THEY SAID we broke. Also, if you borrow any cooking items (crockpot, toaster oven, etc) make them clean it before giving it to you. I had to use a toaster oven and it was dirty when they gave it to us, but I made sure it was cleaned appropriately before returning it to them. The audacity! Do better. I've never had an issue with a hotel before. Yall gonna give me my money back, I guarantee it.