Castellare di Tonda Resort & Spa

Beautiful location and super friendly staff. Apartments are clean and well appointed. We were very well looked after

We stayed the night between October 29th and 30th. The place is well-maintained from the outside and has a lot of potential. Before arriving, we called to ask for the check-in time and were told we'd been sent an email that explained …

We stayed the night between October 29th and 30th. The place is well-maintained from the outside and has a lot of potential. Before arriving, we called to ask for the check-in time and were told we'd been sent an email that explained everything, as if asking and having a phone confirmation would cause any inconvenience. When we arrived at reception, we were greeted by a lady who gave us a map and, aided by our crying three-month-old baby, made us understand that it would be better to sit outside without giving us any information about the facility or activities. Perhaps it would have been nicer to address us and tell us to stop by later when the baby had calmed down so she could explain everything to us. That said, it's very large and requires driving from the accommodations to the restaurant or the various activities, so in my opinion, it's not suitable for families with strollers and small children. We asked if there were any activities or places for the older child to play and were told there were none, but on the morning of our departure, we saw the kids' club with children playing. The accommodation we were given was a nightmare, unworthy, dirty, and full of cockroaches and other similar roaches. I spent the night after returning from the restaurant killing them, and given the late hour and the sleeping babies, it was difficult to report it and try to get a change of accommodation. We had breakfast, lunch, and dinner at the restaurant, and the food was decent. The dinner manager was very friendly and smiling. The location is good for reaching San Gimignano.