Citymax Hotel Aqua Park

All good, but the breakfast needs to be upgraded

My experience staying in this hotel was immensely disappointing. I booked 3-nights and during my stay, some really interesting encounters happened. The reception, coffee bar, or kitchen almost never pick up and when they do, they never deliver what you asked for. I'm not talking about delays because of the new year's eve or Christmas rush, I'm talking about complete and total unresponsiveness. I ordered a small bottle of water through the reception and the kitchen twice, and no one seemed to care, I had to visit the nearest super market to get it. The elevator wasn't working for 2 full days, and I had to take the stairs. Their dining and breakfast schedules are ever changing, one day they could wrap up at 10 AM, and another day they could wrap up at 12:30 PM. There's simply no sense of consistency there and you could easily miss one of their meals. Regarding the positives, the rooms are super clean, and housekeeping team are outstanding. Overall, the hotel is an extremely clean & polished ghost town. Proceed with caution.

Here’s a full honest review: There are no words to describe how helpful and friendly the staff are. They will go out of their way to help you with any problem. Every problem we had, they fix/or tried to fix it quickly. We mentioned how we wanted to try Egyptian desserts and they literally gave us a dessert plate. It was incredibly kind and almost made us cry. lol The location does suck, however, they’ve fixed that, too. They offer a free, 24-hour driver/shuttle to the sister hotel in the city. They just want an hour in advance or you can WhatsApp them. Was perfect for us and we still did all the things we wanted to do - even at 4 in the morning. They even talked to the tour guide for us in Arabic and made sure everything would go smoothly. The restaurant was pretty good. Prices are decent for a hotel. The food took a while to come out, but that could be because we got there a little late (around 8:30). TRY THE CHICKEN CREAM SOUP!! So good, I even asked if I could have a bigger bowl - and they did give it to me. They even gave us a dessert that we asked for (uum ali), and that was amazingly good, too. Room felt pretty nice; clean and maintained. The only thing we didn’t like about it was that the shower glass wasn’t sealed properly and water leaked the whole time we showered. The shower head wasn’t on right because the water kinda sprayed everywhere out of the holes and unevenly. That could just be our room, though. The WiFi wasn’t good. I was consistently kicked off the WiFi and automatically went to phone data. That’s something that needs to be remedied. The only other thing would be that the staff needs better English proficiency; they didn’t understand things that we asked about. The staff needs to speak a bit louder, too. Sometimes they spoke too soft and we had to ask multiple times what they said. These things are easily fixed, though. They were still very friendly and kind. It’s clear that the staff at this location strive for excellence and to make their guests feel comfortable. At first, we thought we made a mistake on going there (as we thought we were at the other location), but after the experience this hotel and the staff gave us - we can say with confidence we made the right choice. If I come back to Aswan, I will choose this hotel again.