Clarion Inn & Suites Atlanta Downtown

Stayed here for the Peach Bowl. Quick walk to the stadium. Rooms are a bit worn but clean. The staff is extremely friendly. Che at the front desk was very helpful.

Bringing in the New year was supposed to be celebratory occasion. I booked a room through choice Hotel. At the clarion Inn & suites downtown Atlanta.Unfortunately my experience turned out Horrible. When a reservation for a day I didn’t authorize was charged to my husband credit card from this hotel . After making the discovery we spoke to the front desk which then we was transferred to the manager by the name Kimberly Thacker. She was very unprofessional with handling the fraudulent charged on my Husband credit card. She was accusatory and evasive never wanted to resolve the issue. We will never return based on her conduct. We had to report her to the BBB.

One of the most horrible verbal confrontations I ever had based on erroneous booking with the hotel manager by the name of Kimberly Thacker. I called in to attempt to address charges on my credit card that were pending. From the time I requested to speak to a manager, It was like I was being talked to through intimidation and aggressive denial of an error in the booking process. Kimberly Thacker the manager had no interpersonal communication skills and took over the conversation based on some electronic communication through the booking process. I had red flagged the error one day before my booking and explained the days were wrong that you had in your system. Nothing was done and I was treated like someone who booked the wrong dates, to make matters worse I never received any confirmations for the dates that were erroneously booked. When I tried to explain what was happening the manager over took the conversation and said I booked the erroneous day. She was very confrontational, she did not allow me to fully express to what had happened and she left no room for maybe someone booked the wrong date and possibly a mistake was made and not by the customer. I will be escalating this interaction through various means such as the consumer complaint review board, through the Choice Brand complaint board, Better Business Bureau and through sites like Yelp, Google Review and where I feel people can read and take caution with this hotel management. I have worked in Federal Law Enforcement for over 24 years and Served My Country in Wartime and I have nothing but Respect and honor in how I address people. I really would hope her immediate manager would train her to be professional at all times and not embarrass the brand with trying to bully people over the telephone and making it look as though they are wrong for standing up for something such as unauthorized charges on their Visa. The Choice Brand Needs to train there Hotel Managers in communication etiquette and professionalism, Especially Kimberly Thacker.