Club Regina Los Cabos

I loved the hotel! The staff is very friendly! The cleanliness is excellent in the common areas and the rooms! The views are incredible. The restaurants have several areas for improvement, especially regarding the food. The only disappointment was the Royal Holiday agent. We've been members for over 10 years and have never had such a bad experience as this visit 😔

Hotel is beautiful but, WARNING - just say no to the timeshare presentation. Within minutes of checking in, I was steered toward what was framed as a “welcome breakfast.” It was not a welcome breakfast. It was a Royal Holiday timeshare presentation operating on-site. I was promised three incentives for attending-- 1 discounted activity, 1 discounted spa credit, and a 2400 peso dining voucher. I completed the full presentation in good faith and was physically issued the vouchers. Yurian, the representative who reviewed pricing with me, explicitly told me to collect vouchers for “all the things promised to you.” Two days later, when I attempted to redeem the 2400 peso voucher at checkout, the sales office refused to honor it. The reasoning provided at redemption had never been disclosed during the presentation and directly contradicted what had been represented earlier. Only at the moment of redemption did the terms change — and notably, this applied to the highest-value voucher. That sequence speaks for itself. Hotel said they had no authority over the timeshare department. Royal Holiday claimed I was “no longer eligible” because I marked "single" but mentioned I had a boyfriend (note: not a husband), despite the voucher having already been issued. Royal Holiday corporate then stated they had no oversight of promotional incentives and redirected me to the hotel’s main phone number, without providing any direct contact for sales management (and despite me having explained all of the above, knowing that I would get the same runaround). The result was a closed loop: incentives used to secure attendance, vouchers issued, redemption denied, and no accountability from anyone. ****Now, to separate this clearly — the hotel itself is gorgeous. The location is beautiful. I saw whales from my window, the pools were great, the shrimp tacos were excellent. Victor, Oliver, and Alan at the pool bar were fantastic, friendly, and so much fun. The front-line hotel staff were warm and professional throughout my stay. I highly recommend the hotel itself, and had no problems there. My issue is specifically with Royal Holiday + their bait and switch tactics **** I would absolutely recommend the hotel. I would strongly advise declining the Royal Holiday presentation.

This is not a hotel. The room was not up to pair with the money I spent. It was all outdated, old. It came with no water, no coffee. I had to go to the market in order to getfrinking water. The view from the ocean what spectacular. It is away from downtown and you only have one choice for breakfast or dinner. One restaurant. You can see the Wales in the ocean. That is a plus.