Red Roof Inn Charlestown

We are glad you enjoyed your stay and look forward to seeing you again in the future.

BITTEN BY BED BUGS DO NOT STAY HERE! 2/8/25 A Nightmare Stay at Cobblestone Hotel and Suites – Bed Bug Infestation in Room 118** Approximately 100 bites to my legs, arms, neck, forehead and ear. Went to local ER for treatment of the bites. My recent stay at Cobblestone Hotel and Suites was nothing short of a nightmare. I initially chose this hotel for its convenient location and seemingly good reviews, but my experience was far from satisfactory. I stayed in Room 118, and it didn’t take long for me to realize something was terribly wrong. Since I work nights, I typically sleep during the day. One evening, I woke up and began noticing small bites on my arms, legs, and even my forehead. At first, I dismissed them as an allergic reaction or something minor, but the problem escalated rapidly. The bites became more frequent and severe, causing significant discomfort. By the time I decided to complain to the management, I woke up another evening covered in an excessive number of fresh bites. It was then that I decided to inspect the bed thoroughly. To my horror, I discovered bed bugs crawling inside the mattress and sheets. I managed to capture one of the larger bed bugs, placing it in a hotel cup as evidence. I immediately went to the front desk to report the issue to the management, specifically speaking with Mark Redding. To my disbelief, he downplayed the situation, acting as though it was "no big deal." He even went so far as to say, *"It's no big deal; hotels have bed bugs all over the country. It happens all the time."* This dismissive and unprofessional response was shocking and completely unacceptable. I provided undeniable proof of the infestation, including photos of the bed bugs, blood stains on the sheets, and the live bed bug I had captured. Despite this, the management failed to take immediate and appropriate action. Frustrated and concerned for my health and safety, I contacted the police to file a report. The officers arrived, documented the incident, and I left the hotel immediately. This experience has left me physically and emotionally distressed. The lack of urgency and accountability from the hotel management, particularly Mark Redding’s dismissive attitude, is appalling. I plan to pursue legal action if Cobblestone Inn and Suites does not provide substantial compensation for the harm caused. I strongly advise anyone considering staying at this hotel to think twice, as this level of negligence is unacceptable for any establishment. **Rating: 1/10** *Do not recommend. Proceed with caution.*

This hotel was clean and the perfect location to go visit family. The staff is great - helpful and friendly. The room was clean, and in pretty good condition.